Senior Software Engineer, Application Administrator - Salesforce

Sr. Software Engineer, Application Administrator, Salesforce
American Public Education, Inc.

The Senior Software Engineer, Application Administrator, Salesforce is responsible for the administration and support of the Salesforce environment at American Public Education, Inc. (APEI), ensuring availability, proper function, and access for the business. Salesforce is APEI's primary customer engagement platform, comprised of Service Cloud, Marketing Cloud, and various AppExchange apps, Omni-Channel, flows, Bulk upload, GearSet, SQL and SOQL. The individual in this role will lead and participate in system configuration, maintenance, system enhancements, upgrades, creation of reports and dashboards, end-user training, and data integrations. They will mentor and assist support staff to ensure accurate and timely diagnosis/resolution of application issues that impact workforce productivity. They will also partner with development staff, business analysts, and business leaders to identify, define, analyze and implement changes and enhancements that meet business requirements in a dynamic, fast-paced environment.

The Sr. Application Administrator Salesforce will deploy and maintain custom solutions, extensions, workflows, and integrations. A solid understanding of monitoring performance, scalability and troubleshooting applications on Salesforce and associated applications. They will be working closely with Software Engineers, from requirements to post-production support, as needed. She/he may lead, mentor, and assist other team members to ensure accurate and timely diagnosis/resolution of application issues that impact user productivity. This role will also partner with IT and Business team members to identify, define, analyze and implement changes and enhancements with high scalability, performance, and availability in a dynamic, fast-paced, 24x7 environment.

The Senior Software Engineer, Application Administrator, Salesforce does not have any direct or indirect reports. This position reports directly to the Director or Senior Manager of Software Engineering.

Responsibilities:

• Obtains understanding of the American Public Education, Inc. (APEI) or its affiliates' application environment including the applications and interdependencies of those applications.
• Responsible for the overall solution design, development, customization, and end-user support of the Salesforce platform including Service Cloud, Marketing Cloud, and other installed packages.
• Responsible for developing new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts.
• Responsible for integration of applications with Salesforce, either directly using connectors or indirectly through APIs.
• Assist IT Support in the diagnosis and resolution of issues impacting employee productivity and business throughput.
• Collaborate with IT Business Analysts and Stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality.
• Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, process consistency, and performance.
• Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability.
• Provide guidance and/or mentoring on solution requirements, technical design, integration architecture, and solution recommendations.
• Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.
• Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data tables, and rule relationships.
• Extensive understanding of the Salesforce data structures and data modeling; how and when to create custom objects, junction objects, and other model items.
• Perform a complex problem troubleshooting, root cause, and break/fix.
• Actively participates in the change management process and follows processes and procedures for the SDLC.
• Occasionally provide on-call rotation and after-hours deployment and support.
• Performs other duties as assigned.

Requirements:

• Bachelor's degree preferred.
• Overall 6+ years in Information Technology; minimum of 4 years of experience implementing and supporting technically complex solutions in Salesforce.
• Strong hands-on proficiency with design and development in Service and Marketing Cloud, Apex, Process Builders, Visualforce, Lighting, SOQL, Profiles/Roles and Sharing Rules, Flow, Workflow rules, Triggers, Change Data Capture, Object Relationship, and/or Platform Events.
• Proficient in working with Community Portal, Process Builders, Flows, Omni Channels, Apex Scheduling and Batch Processes
• Solution Design and Development senior role experience, including Azure DevOps, CI/CD, SDLC, is a must.
• SFDC Administrator and Developer certifications highly preferred.
• Demonstrated listening, analytical, organizational, and time management skills
• Demonstrated ability to work independently or lead teams/projects and cross-functionally, including in high-pressure situations
• Experience with the Salesforce APEX data loader and other data loading tools.
• Experience with Salesforce APIs - SOAP and REST, including consumption, request packaging, parsing, managing static values, and UI\UX elements for working with data in returned API response payloads.
• Strong ability to work collaboratively within a team to solve problems.
• Methodical, organized and detail oriented.
• Excellent verbal and written communication skills.

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country's heroes - military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), Rasmussen University and Graduate School USA (GSUSA).

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

CA, CO, DC, HI, MD, WA, NY Pay Transparency Statement

If you are a resident of California, Colorado, District of Columbia, Hawaii, Maryland, Washington or New York and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com