Remote New 
Loan Transaction Associate
 First Mutual Holding Company | |
 United States, Ohio, Westlake | |
 Jan 13, 2025 | |
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Description Position Summary:The Loan Transaction Associate processes incoming mortgage and consumer loan payments, perform payment and account maintenance, and provides loan payment support to customers. Duties and Responsibilities:Processes loan payments by processing all mortgage and consumer loan payments that are received via mail; notes any potential payment processing issues or system errors and addresses such matters with the supervisor; processes and scans all checks which will be submitted to the Federal Reserve.Provides support by processing basic file maintenance and system adjustments as directed; systems adjustments may include payment corrections, payment returns, address changes, etc. Sorts inbound mail and distributes to appropriate staff members; removes any and all customer payments for processing; works with supervisor to resolve disposition of returned mail items.Sets up and maintains automatic payments. Researches and responds to loan payment transaction inquiries via phone, email, and mail. Monitors daily transaction posting and reject reports and adjusts loan accounts and general ledgers as needed based on reported activity.Performs monthly reconciliation of purchased loan remittances. Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.Other duties as required.The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. Requirements Qualifications and Skills:1-2 years of experience in mortgage lending is required along with a strong understanding of lending laws, regulations, and guidelines is required.Additional experience in finance services or banking is preferred.Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Encompass, Cleartouch, Nautilus, various government and investor software/web portals is preferred. High School Diploma or equivalent experience is required. Necessary competencies:Accountability ResilienceCollaborationCommunicationService OrientationQuality FocusedProcess OrientedPhysical EnvironmentWhile performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.The employee must occasionally lift and/or move up to 25 pounds.The noise level in the work environment is usually quiet to moderate.This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. | |