Parking Garage Attendant U of M

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Performs duties in relation to operation of Parking Facility/Garage and variety of supportive functions which include, but are not limited to; customer focused service; cash handling; operating and maintaining access revenue control equipment; manually or mechanically operating gates and ticket issuing machines; filling out reports; facility cleaning and maintenance; ensuring the safe and efficient use of the facilities; performing related duties as required. Keeps the Assistant Parking Manager for Operations informed of problems with facilities, signs, equipment and users.

Essential Functions

• Manually or mechanically operates gates or other mechanism for parking garage entry or egress.
• Collects payment and related parking garage fees.
• At end of shift is responsible for securing and preparing cash receipts for pickup by courier; regularly completes a shift report.
• Assists customers with parking, exiting parking garage, locating vehicles or calling for repair service/assistance as necessary.
• Assist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, gate lane equipment and related credentials.
• Provides customer service assistance and information to University employees, students, visitors, and others as necessary and appropriate.
• Enforces parking regulations, issues parking tickets, and prevents unauthorized use of parking garage.
• Supervises a small number of student employees engaged in operations and upkeep of parking garage.
• Provides on-the-job training for new employees and student employees as needed or requested.
• Checks facility for cleanliness and availability of parking space; reports on garage conditions as directed.
• Responsible for all aspects of parking garage signage, painted stripes and symbols; paints parking facilities.
• Operates and maintains access revenue control equipment, light equipment, sweeper and motorized carts.
• Keeps facility clean by sweeping, power washing and clearing away debris; Snow removal duties including shoveling, salting and operation of snow thrower.
• Reports unusual occurrences to immediate supervisor.
• Attends periodic training as determined by departmental needs.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• High School diploma or equivalent.
• Ability to communicate effectively with the general public and co-workers.
• Ability to use common office machines and computer programs (MS Windows).
• Ability to log information and make mathematical computations quickly and accurately.
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.
• Strong communication and interpersonal skills, verbal and written; ability to communication effectively in all types of circumstances with students, faculty, staff and campus visitors.
• Proficient in basic math skills commensurate with calculating time and cash equivalents; ability to manually perform arithmetical computations with accuracy (addition, subtraction, multiplication, and division).
• Good phone etiquette; ability to provide prompt and courteous responses to all incoming calls.
• Ability to be trained to operate and maintain revenue control equipment, light equipment and sweeper.
• Ability to prepare reports as necessary; Knowledge of basic office computer programs such as MS Word, MS Excel and MS Outlook.
• Ability to understand, explain, communicate Parking Services policies and procedures.
• Ability to take direction or be self-directed; Ability to work independently.
• Good organizational skills; Ability to set priorities and follow through on assignments.
• Ability to work in all types of weather conditions; ability to stand and walk alone for prolonged periods; ability to carry up to ten (40) pounds or more in equipment while walking or standing.
• Class D Driver's License.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• One-year experience in a diverse customer service environment.
• Knowledge of parking related computer software programs.

Physical Demands/Working Conditions

• Ability to work in all types of weather conditions; ability to stand and walk alone for prolonged periods; ability to carry up to ten (40) pounds or more in equipment while walking or standing.
• Snow removal duties including shoveling, salting and operation of snow thrower.

Additional Details

QUALIFICATIONS ACQUIRED ON JOB (list knowledges, skills, abilities)

• Knowledge of garage operations and equipment.
• Knowledge of locations of University facilities, buildings and services.
• Knowledge of UMA Parking Services Rules & Regulations regarding all aspects of parking.
• Knowledge of the University's parking programs, parking enforcement and the citation appeals process.
• Uniforms determined by department.
• Mandatory overtime may be required in accordance with union contract.

Work Schedule:

Monday - Friday; 3pm - 11pm

Salary Information

Grade 10

Special Instructions to Applicants

Please submit a resume, cover letter and contact information for three professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.