Program Manager - Homeless Services CalAIM

The Program Manager oversees implementation of CalAIM services for the Homeless Services Department encompassing Housing and Community Supports and Enhanced Care Management. The Program Manager will track implementation components including, but not limited to, referrals, client enrollment/disenrollment, capacity, services model and workflows, revenue tracking, quality assurance, and overall programmatic and financial sustainability. Supports implementation and possible expansion of CalAIM services to new sites using best practices. Collaborates closely with site-based CalAIM staff and their managers as well as other agency CalAIM managers.

This is a full time, exempt, benefit eligible position in Oakland, CA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $72,800 - $76,960/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Assess and monitor operational and billing workflows to ensure enrollment and revenue maximization
• Document and educate staff on best practice workflows
• Monitor referral process, enrollment levels, and utilization rates, and strategizes with other Program Managers to ensure program sustainability
• In collaboration with data analytics, finance, and billing, develop management reports to support high quality client care, program operations, and financial monitoring to promote sustainability
• Organize and facilitate monthly meetings on updated performance metrics and other reports tailored to each site where CalAIM services are being implemented
• Provide training and technical assistance to program management and site staff to support quality of care, utilization, data management, and revenue maximization
• Develop and submit contract deliverables related to CalAIM services
• Participate in regular meetings with external partners, such as Alameda County Health Care for the Homeless, Alameda Alliance for Health, and Contra Costa County Health Plan
• Support expansion of CalAIM services to new homeless services sites and with new MediCal Managed Care Plans that contract with LifeLong
• Monitor access to CalAIM services across homeless services sites to ensure appropriate staffing capacity and sustainability
• Monitor CalAIM contracts to ensure compliance with deliverables and collaborate to apply for additional funds as they become available
• In collaboration with Homeless Services Department administrative and program leadership, identify opportunities for clinical care improvements; through frequent review of analytic reporting, take initiative to improve clinical care through methodical, process-intensive work
• Promote diversity, equity, inclusion and belonging in support of patients and staff
• Other duties as assigned

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins
• Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change
• Ability to effectively present information to others
• Ability to collaborate with individuals and organizations at the local level to build support
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy
• Work in a team-oriented environment
• Excellent interpersonal, verbal, and written skills
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care
• Ability to see how one's work intersects with that of other LifeLong departments
• Be creative and mature with a "can do," proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement

Job Requirements

• High school diploma/equivalent and completion of a bachelor's degree
• Minimum of one year of case management experience in a community health or social services agency working with a diverse, low-income population
• Administrative experience with proficiency in Microsoft Office, Outlook, Word, and Excel

Job Preferences

• Experience working for a non-profit community health clinic and/or social service organization
• EPIC experience
• Lived experience of and/or sensitivity to homelessness, incarceration, foster care, mental health services, substance use services or addiction, or as a close family member of someone who has this experience