NOC Analyst I - 3rd shift

Maritz
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Missouri, Fenton
1375 North Highway Drive (Show on map)
Dec 06, 2024
EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE! 3rd shift position. working in Fenton office 100% of the time. The hours of coverage for the third shift are as follows: 12:00 AM - 8:00 AM. The person will start on the first shift to receive training for one month, then move to the third shift. The shift will fluctuate between days but can include weekends, i.e., Wednesday to Sunday, Sunday to Thursday, or some combination of days, including holidays. The NOC analyst supports Maritz's Information Technology Services organization and the associated business units by providing support monitoring Maritz's Information Technology infrastructure, as well as supporting service delivery applications and deployments. They can assess a situation and determine the tactical steps to resolve incidents. Primary Responsibilities: 50% Monitor infrastructure (servers, network, applications, etc.) utilizing SolarWinds and similar tools for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to support teams as needed to resolve issues. Troubleshoot issues as they arise and escalate as needed. Configure monitoring tools to provide availability and performance metrics. 25% Support event and alert management capabilities via PagerDuty. Review, acknowledge, and support incoming alerts. Manage users, on-call schedules, business services, and event rulesets as required. 25% Communicate courteously and professionally, supplying the appropriate information. Manage and facilitate technology incidents during outage situations. Document all issues in the ServiceNow ticketing system. Maintain excellent communications to all levels of the organization from technical engineers to senior leadership. Qualifications: 2-4 years' experience in a network or similar operations center environment, or general infrastructure support experience, preferably with at least one year providing direct customer support. Monitoring experience includes setting up monitors, preferably in SolarWinds. Excellent customer service skills. Ability to work both independently and as a part of a team. Ability to analyze and intelligently troubleshoot issues. Ability to learn quickly and adapt to new technologies and processes. Windows and/or Linux Server experience preferred. Understanding of network fundamentals. Network monitoring experience. Terraform experience is a plus. DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com. Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com.