Supplier Quality Manager

POSITION SUMMARY

The Supplier Quality Manager will be responsible for leading the RWC Supplier Quality program and executing associated systems, processes, programs/initiatives, practices, and metrics for ensuring and improving overall Supplier Quality performance. This position partners with Quality leaders as well as representatives from Sourcing/Supply Chain, Engineering, Operations and other functions to lead and collaborate on Supplier Quality Management improvements. Develops and manages the program to assess and ensure compliance to any applicable regulations. Manages the RWC supplier audit program, maintains supplier audit reports, supplier qualification documentation, supplier certifications and receiving inspection program. Manages the China SQE program. Leads the supplier quality team and coordinates efforts to evaluate, select, qualify, rate, monitor and improve supplier quality.

RESPONSIBILITIES/EXPECTATIONS

• Collaborates with the Supply Chain, Quality, Manufacturing, Engineering, and R&D to establish guidelines for supplier quality and performance.
• Manages supplier quality audit program and participates as needed. Including Asia SQE program.
• Plays a major role in the supplier selection process, evaluation of potential suppliers and the supplier qualification process.
• Oversees audit/assessment of current and future suppliers ensuring compliance with requirements.
• Oversees validations and qualifications of supplier facility to qualify manufacturing processes and overall quality of part/component manufacturing.
• Oversees supplier quality rating program.
• Develop strategy for continuous supplier quality improvement.
• Develop risk-based programs and procedures for supplier transfers, supplier qualifications and supplier performance and productivity improvement.
• Leads any product/process transfers of suppliers or to & from in house to suppliers. Manages the Part Evaluation and Approval Process (PEAP).
• Oversees the Receiving Inspection program.
• Create benchmarks to measure department performance. Reports on key site supplier metrics and KPI's.
• Create reports that measure and track supplier quality performance to identify opportunities for improvements.
• Represents Supplier Quality performance internally and externally including during the interactions with regulatory agencies and suppliers.
• Provides support in investigations and reports on supplier corrective actions and timeliness including NCMR's, SCARS and supplier related CAPA's.
• Participates in team project meetings for new product development.
• Key member of project teams approving changes to existing products/components.
• Other duties as assigned.

Competencies:

• Personal Time Management - stays on task to ensure timely completion of all tasks assigned; limit social interaction to maintain high performance in an environment where priorities change quickly
• Technical Skills- Continually assess own strengths and weaknesses; actively pursue training and development opportunities and latest technologies; Strive to continuously strengthen knowledge and skills. Shares expertise with others.
• Customer Service- Works closely with Customer Service providing internal documentation on process execution. Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills- Focuses on resolution versus issues; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Continuously striving to find a better way.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meeting; Processes skills necessary to discuss emotional issues via telephone.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Able to document product results in technical reports.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts.
• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance / Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

REQUIRED QUALIFICATIONS

Education:

• Minimum of a bachelor's degree in Engineering or Technical Management, or equivalent work experience.

Experience:

• Minimum 10 years professional experience in Supplier Quality.
• SAP software experience is preferred.
• Statistical analysis (Minitab software experience preferred).
• Competent in Microsoft Word/Excel.
• Excellent interpersonal and communication skills.

WORKING CONDITIONS

• This position will primarily be in an office environment.
• Will require interaction with manufacturing, procurement and the engineering testing lab.
• This position will require up to 25% travel (domestic and international)