Concierge Supervisor - MGM Grand

Asa Concierge Supervisor for MGM Grand, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. By delivering top-notch service, you play a crucial role in elevating the overall guest experience.

THE STARTING PAY RATE: $24.00 per hour

THE DAY-TO-DAY:

• Foster a collaborative team environment, ensuring superior guest experience

• Supervise staff work performance, and partake in progressive discipline when appropriate

• Conduct payroll and supply orders as needed, oversee timekeeping, training, employee schedules, interviewing and appropriately address staff concerns

• Keep Concierge Manager informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occur

• Knowledgeable of and enforces department and hotel standards to reach business and property goals

• Perform various administrative tasks including but not limited to: preparing and distributing reports, and working directly with guests when business volumes dictate

• Supervise the daily operation of the concierge team to include: human resources responsibilities, staffing levels to ensure maximum efficiency, and respond to guest service interactions

• Address and resolve guest conflicts promptly, anticipating and mitigating potential challenges to ensure a seamless experience

• Performs other job-related duties as requested

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• High school diploma, GED or educational equivalent

• Must have 2+ years of prior relevant experience as a Concierge, VIP Services Representation, or as a Front Desk Agent in a Hotel/Resort Setting

• Must be able to work various shifts, including weekends and all holidays

• Has exceptional customer service and interpersonal skills

• Bilingual

• Proficient with Microsoft Office

• Member of SNHCA and/or Les Clefs D'or

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

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