Director, Operations

Thomas Jefferson University & Jefferson Health
United States, Pennsylvania, Philadelphia
10800 Knights Road (Show on map)
Dec 18, 2024
Job Details Job Description PRIMARY FUNCTION: The Director of Operations will oversee several projects, clinical initiatives and support the fiscal year operating plan. The director is an experienced operational leader and will be responsible for leading and coordinating transformational local Jefferson strategies and initiatives aligned with enterprise and regional operational improvements. The Director assists the senior executives with the implementation and execution of the annual operating plan and budget while serving as both a resource and leader to achieve best practice results in key performace indicators for quality, safety, service, people, growth, and financial outcomes. The Director acts as an internal consultant, responding quickly to direction from the senior executives to assess operations, identify best practices, and redesign work systems and processes to achieve higher levels of performance. This often includes leading a multidisciplinary performance excellence improvement team, engaging stakeholders in process redesign, and designing systems to assure high reliability and sustainability.ESSENTIAL FUNCTIONS:Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.Oversee execution of operating plan projects and strategic initiatives to achieve regional/divisional goals.Project Excellence/Leadership includes identifying opportunities; defining and financially justifying projects/programs; allocating resources; launching project teams; utilizing project management and leadership principles to manage team activities; tracking project status and results; anticipating and removing barrie developing team members.Leads and supp rto erational improvement efforts to drive operational efficiency and clinical programmatic growth.Planning, managing, evaluating, and controlling the financial performance and standards of excellence to maintain high quality services to achieve both the divisional and regional goals and objectives set forth.Responsible for the implementation of various projects in collaboration with senior executives to ensure efficiency and quality performance indicators are met.Providing leadership for the development of strategies while ensuring the successful implementation of tactical elements of improved patient satisfaction, enhanced quality of care, strengthen the revenue cycle, and increase operational effectivenessPlan, develop and execute strategic and comprehensive business development and marketing initiatives to support the objectives and goals, with specific focus on revenue enhancement, and additional market share growth through strategic relationships.Collaborates with Business Development, Finance, and Marketing, to develop and implement these growth inltiatives, as neededAssures that patient care objectives are met. Through collaboration, develops, allocates, and administers the budget as necessary for accomplishment of established objectives and programs. Is responsible for the departments mission statement, strategic plans, resource allocation and operational plans and policies.Ensures that all Federal, State, local and accreditation standards are met and maintained. Promotes and maintains own professional development.OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:(List Functions here.):Communication/Decision Making: Strong communication,organizational skills, administrative/clinical judgement decision making. Expresses ideas and information clearly and concisely in oral and written forms.Teamwork: Works effectively with others toward common goalPatient/Customer Satisfaction: Ensures patient/customer satisfaction by respecting confidentiality and privacy.Problem Solving Decision Making: Identifies problems, considers viable alternatives and implements solutions based on analysis and sound reasoningCompliance with Policy Procedures: Provides high-quality exceptional customer service and other health-related services to meet and/or exceed the needs of patients and their familiesCreativity Initiative: Creates and/or supports new ideas that enhance hospital/service/unit/department goals or reduce costs. Shows initiative and seeks out opportunities for improvement. Performs duties in an independent manner based on guidelines set by supervision. Cultural Sensitivity : Recognizes and respects cultural differences among co-workers and patients and responds appropriately.Regulatory: Must be knowledgeable of National legislation, Pennsylvania Department of Health regulations, State Board practices, WAC) mandates, and hospital privileging/credentialing processes.Operational: Manages the project scope, resource requir ents, political barriers, a the potential ROI while priorities rojects accordingly.Hires, supervises, coaches, develops, and recognizes leadership staff within the scope of respective departmental oversight.Develops and deploys robust, executive oriented, analytics tools using QIik, Epic, and other benchmarking tools to track progress.Participates in divisional committees/teams to help develop and disseminate best practices.Engages staff and management in service and operations improvement projects.Communicates and shares data, reports, and best practices to increase awareness, buy-in, and recognition of improvement efforts.EDUCATIONAL/TRAINING REQUIREMENTS:Bachelors degree required, Masters Degree preferred (MBA, MPH, or equivalent) Work Shift Rotating (United States of America) Worker Sub Type Regular Primary Location Address 4900 Frankford Avenue, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.