Systems Support Administrator

University of North Carolina Charlotte

$46,110 - $57,638

United States, North Carolina, Charlotte

Dec 19, 2024

Systems Support Administrator

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	001202
NC Salary Grade Equivalency	GN09
Classification Title	University Program Associate - Advanced
Working Title	Systems Support Administrator
Salary Range	$46,110 - $57,638
Anticipate Hiring Range	$46,110 - $55,702
FLSA Status	Non Exempt
Division	Student Affairs
Department	Student Union Activities & Rec (Adm)
Work Unit	Cone Center Conferences
Work Schedule	8:00 am - 5:00 pm, Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position	This position serves as the Systems Support Administrator - providing functional technology support related to the daily operations of CRES by managing data and the functionality of software applications and automated processes used by the office. Serves as the primary resource for both the conference management and room reservations software applications - providing maintenance of rate schedules, formulas, etc., as well as staff training (including technical support documentation), collaboration/coordination with the Office of OneIT and other third party representatives. Establishes data maintenance schedules for each software application in accordance with University policies. Manages and maintains departmental websites for both content and ease of use.
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university and two years of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	The Systems Support Administrator is responsible for the administration, configuration, and optimization of the unit's primary systems, including the 25Live scheduling and event management system and IRIS contracting software. This role involves working closely with various departments to ensure efficient use of the systems, providing user support, and maintaining data integrity. The administrator will act as a key liaison between end-users and technical support teams, ensuring that the system meets the organization's business needs. Essential duties include: Manage the configuration and daily operations of key systems. Evaluate and recommend improvements to system processes and workflows. Act as a liaison between end-users and the software vendor for escalated support. Provide technical support to users, addressing issues and troubleshooting problems. Ensure the accuracy and integrity of data entered into the system. Monitor and generate reports on system usage, scheduling efficiency, and other key metrics.
Other Work Responsibilities	Other duties include: Develop and deliver training materials and sessions for end-users. Create and maintain user documentation, FAQs, and knowledge base articles. Maintain detailed records of system configurations, changes, and user interactions. Manage and maintain departmental websites ensuring current content and ease of use. Ensure website design and user interfaces are intuitive and easy to maneuver.
Departmental Preferred Experience, Skills, Training/Education	Bachelor's Degree and 1-3 years experience in Business, IT, or related field. Excellent written and oral communication skills. Experience with providing functional technology support. Experience in providing technical support to end users. Ability to work independently and manage multiple tasks simultaneously. Ability to train other professional staff members. Attention to detail at all times.
Necessary Licenses or Certifications
Work Location	Popp Martin Student Union
Posting date	10/09/2024
Closing date	01/19/2025
Proposed Hire Date	01/27/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Please describe your professional experience using or supporting 25Live or other event scheduling programs.

(Open Ended Question)
*
Please give an example of how you have provided end-user technical support.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents