Academic Records Specialist

Embry-Riddle Aeronautical University
paid holidays, retirement plan
United States, Florida, Daytona Beach
Dec 19, 2024
Job Description Discover Your Future with Embry-Riddle Aeronautical University! Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. Perks Await You at Embry-Riddle! Generous Time Off: Relax with 15 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period. Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law. Opportunity: Join the Aviation and Aerospace vanguard! Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today. Embry-Riddle Aeronautical University is seeking a dedicated Academic Records Specialist to join our Registrar's Office. This role is essential to maintaining the integrity and accuracy of student records while delivering exceptional customer service to students and the university community. Reporting to the Associate Registrar, the Academic Records Specialist supports a variety of administrative and student-facing operations, ensuring accurate record-keeping and high-quality service. The Office of the Registrar is a collaborative environment that values innovation, promotes excellence, and contributes to student success. Members of this dynamic team are committed to providing high-quality support to our academic community and one another. This position provides an opportunity for a motivated individual to develop their skills, grow their career and advance their knowledge within one of the world's leading universities for aviation and aerospace education. Primary Job Functions, Duties, or Accountabilities: Transcript Requests: Review, process, and deliver transcripts daily (both electronic and paper transcripts), utilizing Parchment's system software. Determine eligibility for the release of transcript record based on student's account and FERPA restrictions. Communicate ineligibility issues with students and /or campuses. Maintain a pending file for incomplete requests and follow up in a timely fashion, utilizing Parchment's tracking and reporting functionality. Customer Service: Engage in daily telephone and email contact with students and advisors requiring assistance with transcripts and records requests in a professional, helpful manner. Interface with federal, state and local investigators seeking student educational records, determine validity of the request and provide records in a timely, accurate manner. Coordinate with other offices to gather necessary documentation and approvals for subpoenas and send subpoena materials. Record Requests and Enrollment Verifications: Ensures the accurate and timely verification of student enrollment and graduation statuses for various stakeholders, including students, employers, government agencies, and other organizations in accordance with university policies and applicable regulations. Process National Student Clearinghouse student records updates as directed. Record Maintenance: Research archived records and recreate records in the Student Information System to produce an official transcript. Coordinate with university departments to maintain accurate historical records and resolve transcript-related issues. Apply transcript notations, academic standing and other notes upon student records. Process student record-related actions, such as registration, detailing, credit assignments, and others. Provide administrative assistance for the various committees. Qualifications Qualifications: 1-3 years clerical or customer service experience; Associate's degree preferred. 1-3 years of work related experiences; Administrative Required skills, knowledge, abilities: Comply with State, Federal, and University policies. Possess strong computer skills, including proficiency in Microsoft Office, Teams, student information systems and third-party software applications. Demonstrate excellent organizational skills, adaptability, problem-solving, research, and analytical abilities Contribute to a positive, inclusive, and team-oriented work environment as a highly motivated, self-directed, and capable team member who manages multiple tasks concurrently. Exercise sound judgment in handling various issues.