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Administrative Support Specialist - Journey

East Carolina University
$34,602 - $49,406
life insurance, 401(k), 403(b)
United States, North Carolina, Greenville
Dec 20, 2024
Position Details
Position Information


Job Title Administrative Support Specialist - Journey
Position Number 001750
Vacancy Open to All Candidates
Time-Limited No
Department Homepage https://www.ecu.edu/dental/
Advertising Department DENTAL MEDICINE, SCHOOL OF
Division Academic Affairs
Classification Title 10422 Administrative Support Specialist
Competency Level 2 - Journey
Working Title Administrative Support Specialist - Journey
Number of Vacancies 1
Full Time Equivalent (FTE) 1.0
Full Time or Part Time Full Time
Recruitment Range $34,602 - $49,406
Anticipated Hiring Range $38,000 - $43,000
Salary Grade Equivalency GN06
Work Schedule Monday - Friday
Work Hours 8:00 am - 5:00 pm
Position Location (City) Greenville
Job Category Staff - Office/Clerical
Organizational Unit Overview
The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Associate Dean for Faculty Affairs, Assistant Dean for Dental Education and Informatics, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.
Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. To operate these clinics, appropriate dental auxiliaries and clinical staff are needed.
Job Duties
This position is located in the School of Dental Medicine at Ross Hall and is involved in the following functions: electronically submitting complex insurance claims that require attachments thru specialized software, or manually via online insurance portals such as NC Tracks for Medicaid; gathering all needed information from the Electronic Health Record to prepare and submit insurance pre-authorizations thru specialized software; tracking and entering pre-authorization results into the billing and treatment records; monitoring expiring pre-authorization and requesting extensions or new authorizations when needed; notifying providers of pre- authorization results; conducting specialized training for incoming dental students and training new/existing staff on specialized software (e.g. NEA Fast Attach).
This individual will review remittance advice documents and EOBs to ensure proper processing and payment of claims. Correcting all data errors, resubmitting or appealing unprocessed or returned claims. Analyzing patterns of difficulty in either submission or approval and suggesting corrective measures to improve processes and results.
This individual must be knowledgeable regarding all areas of dental patient accounts including claims, insurance processing, payment processing, write-offs, and adjustments. This position must communicate effectively with clients, faculty, insurance company representatives and staff. This position will serve as a back-up for patient phone calls and payments.

DENTAL MEDICINE SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System ( TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.
Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
* Experience with insurance carrier billing procedures and protocols
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
* Dental office experience
License or Certification required by the Department
None
Special Instructions to Applicant

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date 12/20/2024
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 01/02/2025
Open Until Filled No
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/82709
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
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