Receptionist Clerk - 11 West Unit - FLEX

**This position is located at Carilion Roanoke Memorial Hospital**

11 West - Neuro/Trauma Surgical Unit This 28 bed M/S unit is the primary unit for Trauma/Neurosurgery, Urology, and General surgery patients. The unit has a dedicated Neurosurgical ACP daily. They are the alternate unit for orthopaedic surgery, hospitalist and other medicine patients.

This position is a FLEX position, working any day/any shift

The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assists nursing staff with data entry as needed. Responsible for fax machines, receiving faxes and keeping supplied with paper. Additional duties include, but are not limited to the following:

• Prioritizes and performs clerical duties to maintain effective unit functioning. Retrieves unit mail from the mailroom and routes to appropriate individuals. Serves as a unit resource.
• Maintains and orders unit supplies and equipment. Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
• Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals. Receives and screens in coming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Manages admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures.
• Provides support for department/unit staff scheduling, including lunch assignments.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds.

Education: High School graduate

Experience: 1 year previous receptionist experience preferred.

Licensure, certification, and/or registration: None Required

Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required. Must be organized and self -motivated. Must have knowledge of office procedure and equipment. Must successfully complete orientation and competency validation for position. Must be able to meet essential job functions of position.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.