New

Sr. Member Solutions Specialist

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Broomfield
Dec 22, 2024
Description -Responsible for handling calls regarding delinquent member accounts -This could include overdrafts, VISA credit cards, lines of credit, secured loans, signature loans and real estate loans -Reach out to members via phone and email when overdraft amounts are not rectified in a timely fashion -Assist members in putting in place payment plans in effort of repaying any outstanding overdraft amounts -Placing outbound calls to handle delinquency ques and charge off/recovery ques -Perform skip tracing (as needed) Additional Skills & Qualifications MUST HAVE -High School Diploma or GED -Knowledge of collection procedures and related laws/regulations -3-5 years of Collections Experience in the auto loan industry/full service financial institution -Strong interpersonal skills and ability to hear customers, but also maintain the conversation and come to a solution of payment -Good organizational and problem solving skills- -High level of analytical skills -Strong attention to detail -Experience with CBR disputes - this is related to credit bureau reporting (allows you to send account information to credit bureaus in a standard format - this impacts people's credit history and not taken lightly) -Knowledge of e-Oscar (streamlines dispute resolution process between data furnishers and credit reporting agencies), Symitar (credit union software), and Temenos (software for banks and credit unions) NICE TO HAVE -Familiar with default and enforcement clauses -Familiar with deposit programs, account ownership, and casualty insurance -Previous experience in a credit union -Basic understanding of the U.S. Bankruptcy Code -Bilingual in Spanish and English is a huge bonus Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $25.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Broomfield,CO. Application Deadline This position will be accepting applications until Jan 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.