Supervisor - Lab Support Services

Minimum Education
Bachelor's Degree- Bachelor's in Medical Technology - or - equivalent related field of science - or - business degree. (Required)

Minimum Work Experience

• 3 years At least 3-4 years in an accredited clinical laboratory with some knowledge of specimen processing operations (Preferred)
• Experience in phlebotomy (Required)

Required Skills/Knowledge
Math Ability Level: Statistical Analysis. Excellent interpersonal and communication skills important. Knowledge and skills related to LIS desirable

Required Licenses and Certifications

• Medical Technologist (MT) (Preferred)
• HEW or a similar regulatory agency (Preferred)
• Registry or eligible as MT (ASCP). (Preferred)

Functional Accountabilities
Technical Knowledge

• Perform all technical procedures in the section following standard operating procedures (phlebotomy optional).

• Prepare schedules/assignments.

• Assist in oversight of phlebotomists/lab associates.

• Collaborate with the manager on significant issues or barriers

• Provide leadership and guidance to support staff and direct reports

• Manage performance planning and documentation, and facilitate goal achievement of individuals

• Support continuing education of staff in competency developments in areas of defined responsibility

• Ensure departmental compliance with the hospital's administrative and professional policies, and governmental and accreditation regulations

• Ensure a safe work environment is maintained

Quality Assurance

• Identify, evaluate and resolve technical and patient-related problems.

• Collect data and facts for review by the Manager.

• Document all actions taken.

• Review worksheets, records and logs.

• Direct overall operational functions for assigned areas

• In both formal and informal situations, create a practice environment where employees progressively internalize and demonstrate the components of customer focused care

Staff Direction and Support

• Provide in-service training and education for assigned staff.

• Provide leadership and technical assistance to all assigned staff as directed by the Manager.

• Assist in monitoring employee performance.

• Complete timecards and print timesheets for Manager to review.

• Effectively manage staff assigned

• Recommend and develop new processes and systems to meet departmental needs

Monitoring and Compliance

• Ensure send out results are current by monitoring.

• Call reference labs to get delinquent results.

• Verify list prices.

• Ensure compliance with regulatory and accreditation standards; monitor standards including technical procedures and computer maintenance.

• Document and report personnel issues

Budget Control and Supplies

• Provide cost-effective utilization of materials and personnel and assist in directing cost containment.

• Coordinate repairs and maintenance of all electric equipment in the Support Services area.

• Monitor supply inventories in assigned areas to ensure adequate availability.

• Receive and stock supplies.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification