Senior Manager Capacity Planning & Resource Management

Position Overview:

Capital One, a Fortune 500 company, a Fortune Magazine "100 Best Companies to Work For," and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As the Sr. Manager, Capacity Planning & Resource Management for Capital One's Marketing & Messaging Operations Organization, you will be instrumental in enhancing capacity planning and resource management. Your role will involve developing sophisticated capacity planning models, creating insightful reporting, and designing dashboards that facilitate effective decision-making for marketing delivery teams and strategy partners. By collaborating closely with client success leads, project management professionals and business partners, you will forecast and balance capacity, address staffing issues, and optimize resource allocation to align with marketing objectives and evolving business needs.

Key Responsibilities:

Capacity Planning & Forecasting:

• Develop and manage a comprehensive Capacity Planning Model for all planned and prioritized partner Portfolios and Programs of work, ensuring it accurately reflects anticipated workload and resource needs.

• Assist the Marketing & Messaging Operations leadership in creating and implementing an Operational Planning forecast for delivery across all partner Portfolios of work.

• Lead the capacity planning component of all partner Planning Meetings, presenting forecasts to enable effective prioritization of both planned and emergent activities.

Reporting & Dashboard Creation:

• Design, develop, and maintain dynamic reporting and dashboards that provide clear visibility into capacity planning and resource management metrics. These reports and dashboards will be used by marketing delivery teams and strategy partners to make informed decisions.

• Create detailed Capacity Planning reports that offer insights into current and future resource allocation, project status, and potential bottlenecks. Ensure these reports are tailored to meet the needs of various stakeholders, including marketing teams and senior leadership.

• Continuously update and refine reporting tools and dashboards to reflect changes in project scope, resource availability, and business priorities.

Resource Management & Allocation:

• Partner with the Project Management Office (PMO) to address and resolve Resource Management issues that arise during in-flight projects. Develop and implement strategies for reallocating resources or finding alternatives when staffing challenges occur.

• Monitor ongoing projects to ensure resources are allocated efficiently and adjust allocations as needed to maintain alignment with project goals and address emerging risks.

Collaboration & Optimization:

• Work closely with the Client Success Leads and Marketing PMO to develop and optimize operating model complexity rubrics that integrate into the capacity planning model, ensuring accurate and actionable forecasts.

• Collaborate with project managers and business partners to forecast work accurately, manage resource needs, and adjust plans based on evolving project requirements and marketing campaigns.

Communication & Stakeholder Engagement:

• Provide regular updates and insights to the Marketing & Messaging Operations team and other stakeholders regarding capacity planning, resource management, and project status. Use reporting tools and dashboards to facilitate these communications.

• Develop and deliver presentations on capacity planning and resource management to inform strategic decision-making and support effective planning.

Basic Qualifications:

• Bachelor's degree in Business Administration, Marketing, Project Management, or a related field; advanced degree or certification in Project Management (PMP) is a plus.

• At least 5 years of experience in resource management, capacity planning, or project management within a marketing or similar environment.

Preferred Qualifications:

• 10+ years of Project Management experience
• 3+ years of People Management experience
• Excellent problem solving and influencing skills
• Advanced analytical skills with the ability to develop, interpret, and communicate complex capacity planning models and reports.
• Proficiency in creating and managing interactive dashboards and reporting tools, using platforms such as Tableau, Power BI, or similar software.
• Excellent communication and presentation skills, capable of conveying information clearly to various stakeholders.
• Proven experience in managing resource allocation, resolving staffing challenges, and optimizing resource distribution.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a dynamic environment.
• Proficiency in project management tools and software, such as Adobe Workfront or similar platforms.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).