Unit Manager

Symetra is seeking a Unit Manager to join our Retirement Back Office Team!

As a Unit Manager you will be responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality and/or production goals.

• Provide employees with coaching, feedback, and developmental opportunities
• Set clear expectations and hold employees accountable for performance
• Lead all aspects of training and development of employees and make effective staffing decisions
• Ensure employees adhere to legal and operational compliance requirements
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are accurate and maintained according to company policies
• Accountable for resolution of customer and/or partner questions and complaints
• Define short-term goals and objectives for their work group and communicate unit/department/company goals to achieve understanding and acceptance
• Continuously build subject matter expertise by being a student of the business and demonstrate technical knowledge of policies and procedures
• Handle crucial support functions and special projects as needed
• Assist with the development of processes and procedural changes to improve unit/department performance
• Other duties as assigned

Here's what some of our employees have to say about why they work at Symetra:

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H.

• AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J.

• Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D.

• Financial Reporting Lead Senior Analyst

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $64,200 - $106,900 plus eligibility for annual bonus program.

• Bachelor's degree or equivalent combination of education and work experience preferred
• 1-3 years of work-related experience required
• Previous supervisory experience preferred
• Prior customer service and industry related experience preferred
• Experience working in an operations environment preferred
• Solid understanding of common software applications, business platforms preferred
• Excellent interpersonal and communication skills
• Strong leadership skills, including the ability to train, mentor and coach individuals and/or groups
• Able to handle multiple priorities in a fast paced and changing environment
• Able to identify and analyze issues trends that impact customer satisfaction

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.