Senior Project Manager - Clinical Operations - Stephenson Cancer Center

General Description: Supports management in fundamentally improving operating performance (service, cost, quality) across the department as well as lead the development and rollout of project management methodology. Manages the productivity and outcome measurement portions of the department's work while ensuring appropriate and timely communications with management. Defines and obtains resources that enable the project teams to perform optimally. Ensures the analysis, redesign, planning, and implementation processes are developed, initiated, and supported to allow the department to achieve its financial, quality, and service goals, while supporting its employees. Ensures all processes and outcomes are consistent with the vision and values of the department.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Management. Independently leads project teams to support performance excellence initiatives, including but not limited to supports all departments in their effort to implement and effectively achieve performance excellence. Manages the day-to-day responsibilities of assigned projects and develops long range strategic planning for the department including potential areas of focus, scope, and development of the department.
• Development/Maintenance. Develops and refines performance improvement methodology and project management methodology. Develops and maintains department goals, objectives, policies, and procedures to include but not limited to defining annual process improvement plans, maintaining department operating and capital budgets, while working collaboratively with management and existing process improvement resources.
• Resource Management. Ensures the department has the infrastructure and resources required to perform its role effectively and efficiently.
• Time Management. Monitors department time lines to ensure resources are available and applied appropriately to achieve desired performance goals in a timely manner.
• Process Improvement. Provides support for multiple process improvement efforts, which are expected to dramatically improve operating performance. Provides best practice examples from other healthcare organizations or industries.
• Supervision. Oversees projects within a department which acts as an internal consulting group providing process facilitation support as well as rigorous analytical support to project teams.
• Assessment. Provides active tracking tools and risk management summaries for all projects designated by senior management and summarizes individual projects progress and risks to senior management.
• Personal Development. Keeps abreast of recent trends and developments in process innovation and project management in the healthcare field as well as in related industries.
• Communication. Maintains effective internal and external communication regarding process innovation and project management efforts while providing timely information to executives, senior management and physicians throughout the department regarding the progress of initiatives. Provides consultative, coaching, or mentoring services to management and/or department staff as appropriate.
• Public Outreach. Participates in meetings and committees and represents the department in community outreach efforts. Oversees the development and implementation of communication plans.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor's degree in Management, Business Administration, Healthcare, or related field. Master's degree preferred.

Experience: 5 or more years of experience in healthcare or healthcare consulting setting required including at least 3 years in a lead, senior, or project management role.

OR an equivalent combination of education and experience

License(s)/Certification(s)/Registration(s) Required: None required.

Knowledge, Skills and Abilities:

• Strong customer orientation
• Verbal and Written Communication Skills
• Effective facilitator
• Ability to assist others to develop analytical framework
• Ability to organize and prioritize multiple projects simultaneously
• Results oriented