Senior PSR - Patient Services Representative - Urology Oncology Clinic - Stephenson Cancer Center

Location: Stephenson Cancer Center

Shift: Full-Time (40 hours/week) Monday-Friday 8a-5p

We are seeking care team members to join the Urology and Prostate surgery oncology team at the Stephenson Cancer Center, the only NCI-designated center in Oklahoma. Urologic cancers encompass those affecting the prostate, kidney, bladder and surrounding areas. Caring for this patient population is complex and multidisciplinary but incredibly rewarding. The care team collaborates with 8-10 providers per week to manage a patient load of 80-100 individuals daily, spanning from cancer surveillance to end-of-life care.

General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities:

• Schedules patient appointments, either by telephone or in person
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Prepares and enters healthcare providers' schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.

• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Totals encounter forms and inspects the form for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and distributes to the appropriate people.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
• Prints and faxes physician schedules to offices.

• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage. Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information
• Prepares new patient inserts for charts.
• Requests medical records from other facilities.

• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding

scale discount is appropriate, if any.

• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians as needed.
• Makes immunization cards as needed.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.

• Communicates with patients of all ages in a professional manner at all times.
• Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.
• Enhances professional growth and development through in-service meetings and education programs.
• Maintains patient confidentiality.
• Performs related work as required

General Responsibilities:

• Performs other duties as assigned.

Minimum Requirements:

Education: None required.

Experience:1.5 years of experience in customer service required, including at least 6 months in a clinical environment.

OR equivalent combination of education and experience.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills & Abilities:

• Good verbal and written communication skills
• Customer Service skills
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• Proficient with the use of Microsoft Office tools

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