AVP - Field Operations

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Manage the success and profitability of assigned AMS territories within the region and supervises the activities of the AMSs responsible for those territories. Must provide continuous training, coaching, and feedback to the AMSs. Creates business partnerships with inside underwriting teams, small business team and SBU staff. Develops strong agency relationships and presence within the territory through regular agency visits and strong agency management activities. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Promotes the development and production of profitable business through the supervision, training, coaching, and monitoring of AMS activities and goals.
• Monitor adherence to company underwriting guidelines and provide feedback and guidance to AMS/Agent.
• Works closely with the field operations manager in achieving budgeted regional financial goals.
• Establishes procedures and controls to ensure accomplishment of service standards with assigned AMS staff.
• Oversees activities, workflows, and productivity to ensure compliance with company, regulatory, consumer and technical standards.
• Promotes the use of technology to improve overall efficiency, productivity, and service both internally and externally.
• Identifies field weaknesses and implements improvement plans that bring AMS staff performance to an acceptable level.
• Works with regional management and AMSs in preparing and participating in a variety of important meeting forums, such as the AMS conference, producer council meetings and regional sales meetings.
• Assist in developing and implementing important strategies related to market share, agency appointments, product marketing, and other key corporate strategies.
• Monitors all communications to agents and follows up with AMS on the marketing effect and effectiveness of our communication. Responsible for automobile travel within territory traveling to agent offices. Must be able to drive an automobile to travel within territory. Car travel represents approximately 20-50% of employee's time.

Knowledge and Requirements

• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree with 6 years Underwriting, Agency Management, Marketing, or Field Underwriting experience.
• The following experience is preferred:
  • 3 years Supervisory
  • 1 year Loss Control
  • 1-year Claims.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.