Computer Support Specialist - Help Desk Specialist

The Washington Trust Company is seeking a Computer Support Specialist to ensure a high level of customer service by providing direct technical support to all end users and escalating issues as required. This position will be required to provide on-call support as dictated by the helpdesk hours. The Computer Support Specialist will actively contribute to project deliverables and understand business priorities.

This position supports a hybrid on-site/remote work schedule.

Responsibilities:

• Identify, diagnose and resolve hardware, software, and network problems.

• Configure and install Windows operating systems and application software.

• Use ticketing system to log requests and problems. Ticket management, problem resolution, root-cause identification and remediation.

• Provide timely and considerate customer service to end users by fielding Helpdesk calls and resolving technical issues.

• Work with hardware and software vendors to resolve technical issues; research, test and implement solutions.

• Identify patterns of failure, research Issues and implement solutions; communicate with manager regarding unresolved problems.

• Travel to any location as needed.

• Meet all compliance requirements (i.e. SOX, FDIC and audit).

Requirements:

• 2+ years of experience in a busy help desk environment (preferably banking).

• Associate degree in Technology or appropriate experience preferred.

• Working knowledge and background in Windows PC and Server OS

• Printer troubleshooting and network configuration.

• Strong customer service skills.

• Strong communication skills and the ability to interact with end users.

• Proficient troubleshooting and problem-solving ability.

• Flexibility to travel to various office and branch locations as required.

Expected Hours of Work:

Monday - Friday 8:00am-5:00pm

This position will participate in a rotating on-call schedule as required.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".

• Service Ave, Warwick, RI, USA