Process Lead (ITSM Process) - Remote

Title : Process Lead (ITSM Process) - Remote

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Location: Dallas, TX (Remote is fine)

Skills: Incident management , Change process, ITSM processes

Major Incident Management

• Coordinate Response: Lead the response to major incidents, ensuring swift resolution and minimal impact on services.
• Communication: Keep stakeholders informed with timely updates and status reports.
• Resource Allocation: Ensure the necessary resources are available to resolve the incident.
• Post-Incident Review: Conduct reviews to identify root causes and implement preventive measures

Incident Management

• Incident Identification: Oversee the identification and logging of incidents.
• Prioritization: Classify and prioritize incidents based on their severity and impact.
• Resolution Coordination: Work with technical teams to resolve incidents promptly.
• Documentation: Maintain detailed records of incidents and their resolutions

Change Management

• Change Planning: Develop and implement change management plans.
• Impact Assessment: Evaluate the potential impact of changes on the organization.
• Approval Process: Manage the approval process for changes, including chairing Change Advisory Board (CAB) meetings.
• Training and Support: Provide training and support to ensure smooth adoption of changes

Salary and Other Compensation:

The annual salary for this position is between $105,000 - $115,000 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.