Product Support Manager

Mission Statement: As a Mannington Associate, I am expected to conduct myself in a manner which supports the company's values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business within the flooring industry.

POSITION SUMMARY:

The Product Support Manager is responsible for managing the support of commercial product teams to provide timely, relevant, innovative and competitive product solutions to the market. Support of the business Vice Presidents, Design and Product Management teams is critical to achieving category strategic objectives.

JOB RESPONSIBILITIES:

Responsibilities include full support of product development team effort, across commercial carpet, rugs, rubber and sundries product categories, from concept to market launch and throughout the product lifecycle. The position is charged with helping to bring efficiency and focus to the Commercial product teams.

• First level of product team support after escalation from customer service, claims, sales support, etc. This includes responding to pricing, order, claims or product technical questions when other department resources are exhausted.
• Support product development teams including updating product adoption notes, timelines, sample support and reporting activities.
• Ad hoc/regular reporting responsibilities. This can include generating those reports and working with relevant functions to automate newly identified requirements.
• Attend recurring meetings to process relevant information for product development teams including weekly operations meetings, variance discussions, inventory reviews, etc. and assist with follow up tasks.
• Organize product development related activities such as Voice of Customer research efforts, product (BDR, FRS, etc.), portfolio and competitive reviews and roundtable discussions.
• Maintain competitive databases for product development teams including maintaining product and folder library, highlighting significant competitive headlines, etc.
• Work across functional teams to support product development efforts and business objectives.
• All other duties as assigned.

JOB REQUIREMENTS:

• Bachelor's degree in business management, Sales or Marketing preferred or equivalent work experience
• Sound execution skills required to assist in the development and implementation of business strategies
• Ability to work in a team-based decision environment
• 3-5 years of project management-related experience
• Strong technical skills including Microsoft Office Suite, SAP, Salesforce.com, AS400 and Tableau preferred
• Sound business judgment: the ability to identify objectives and capable of making reliable business decisions during execution
• Some travel required
• Exceptional project management and planning skills
• Strong analytical skills
• Willingness to accept challenges and change
• Fundamental understanding of marketing and finance

• Excellent communication skills
• Ability to maintain objectivity