Enterprise Applications Administrator

Colorado School Of Mines
$82,800 - $95,600 annual salary
paid holidays, retirement plan
United States, Colorado, Golden
Jan 14, 2025
Enterprise Applications Administrator Posting Number: JR105928 Location: Colorado Engineering a world of possibilities Colorado School of Mines is seeking an experienced Enterprise Applications Administrator who is ready to take the next step in their career with us! Our ideal candidate for this critical role must be comfortable supporting a wide variety of applications from Office365 to learning management systems, video content management applications, and information technology service management applications. This position sits on the Application Services team within the Information Technology Department. The Enterprise Application Administrator is primarily responsible for managing application configuration settings, maintaining application permissions, configuring application for single sign-on (SSO), and resolving technical issues for applications within the Colorado School of Mines enterprise applications portfolio. In this role, you'll work internally and with third-party vendors to fully integrate applications into our enterprise application landscape by ensuring that they have secure access to the resources needed and can successfully exchange the data necessary for the proper functioning of the applications. Mines is a cloud/SaaS-first organization, and the Enterprise Applications Administrator supports this vision by transitioning existing applications, software, and services to this technology and ensuring new products meet this standard. You will establish and utilize best practices, research and resolve complex day-to-day integration and migration issues, gather requirements from vendors and business partners for data migrations and integrations, and build the solutions to meet these requirements. You will be on a team that contributes toward a healthy and productive environment which thrives on identifying and creating best practices that drive innovation and business improvements. This is a hybrid work environment requiring regular on-campus presence. Candidates must live in Colorado by their date of hire. Working outside of normal business hours may be required for this position. Primary Responsibilities Enterprise Applications Administration Configure, implement, and support all functionality for applications as assigned. Ensure that necessary data integrations are in place and functioning properly. Keep track of the certificates associated with Mines applications and ensure they are updated before expiration. Configure, implement, and support SSO and multi-factor authentication (MFA) settings within applications. Analyze, resolve, and respond to service requests and remediate errors as needed. Plan, coordinate, test, and communicate all application changes, upgrades/maintenance schedules, and new enhancements/services. Monitor and test application performance, provide performance statistics and reports, and document and analyze problems. Manage users and user permissions within applications and ensure that appropriate access is granted. Implement and maintain proper security permissions and practices within all managed applications. Work with IT business operations staff to ensure proper licensing is purchased and renewals are processed promptly. Solution Analysis and Engineering Collaborate with business stakeholders to translate business needs into functional requirements in a way understood by IT and business teams. Work with stakeholders to take functional requirements and design end-to-end solutions which meet their needs Work on projects as assigned providing application and technical support. Aid in the development and testing of new features and offerings. Enable innovation through process improvement, workflow, and automation initiatives. Ensure ongoing compliance with applicable regulatory requirements and internal policies and procedures. Knowledge Management and Training Prepare internal and external support documentation to build a current and relevant knowledge base related to the applications supported. Revisit published documentation regularly to ensure content accuracy and relevancy. Cross-train team members on managed applications. Provide tier 2 / tier 3 support and training to IT staff for tier 1 customer support and overall awareness. Conduct end-user training as needed. Minimum Qualifications Bachelor's degree within Technology, Computer Sciences, Business, or a related field. Individuals without a degree, or a degree within these fields, may be considered if they demonstrate possession of substantially the same knowledge level as found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction. 3 or more years' experience as an application administrator for an enterprise solution. Deep understanding and appreciation for automation and the use of technology as an enabler of high-quality services and performance levels. Ability to assess business processes and develop workflows within an application to digitize them. Demonstrated focus on customer service and compliance. Experience in transferring knowledge to co-workers in a collaborative and engaging manner. Strong analytical skills and experience and an understanding of how metrics and measures can drive innovation and service level quality. Demonstrated ability to consider implications of complex problems and solutions and take necessary actions to resolution. Experience framing problems and generate relevant insights based on supporting data. Preferred Qualifications Experience with enterprise resource planning (ERP) systems like Ellucian Banner and Workday. Experience with learning management systems. Experience with batch job monitoring, scheduling, and maintenance. Experience administering an IT service management platform. Knowledge of higher education culture, governance, structures, and mission. Ability to utilize web API's and work with data structures such as XML and JSON. Salary and Benefits $82,800 - $95,600 annual salary Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees. Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes: Flexible health and dental care options Generous sick/vacation time: 13 paid holidays per year - including a week-long winter break for entire campus. Fully vested retirement plan on first day of employment, with generous employer contribution Tuition benefits (6 credits per year for employees, 50 percent discount for dependents) Free RTD Ecopass All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu/human-resources/benefits. How to Apply Applicants must: Complete an online application (personal information, demographic information, veteran status) Upload a resume or CV Upload a cover letter Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position. References will not be contacted until later in the selection process and you will be informed before that contact is made. Mines welcomes everyone to our team; please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). Application review will begin January 27, 2025. Please apply by January 26, 2025 at 11:59 p.m. as applications received after that date may not be accepted. It is the intent of Mines to comply with the applicable requirements of the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act of 2008, and their implementation rules and regulations, in support of equal opportunities for qualified applicants with disabilities to promote diversity and inclusion at Mines. To meet this goal, Mines will make reasonable accommodations during the employment selection process and within our working environment. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on our site as a result of your disability. You can request a reasonable accommodation by contacting our Human Resources team at hr@mines.edu or 303.273.3250 for assistance. Successful Completion of a Background Investigation is Required for this Position. About Mines & Golden, CO When the world looks for answers, the world looks to Mines. Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines' scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023). Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds. At the same time, Mines faculty members are pushing their fields in new directions, whether that's manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 "Very High Activity" research institution by Carnegie, a notable feat for any university but particularly one of our size. That size - roughly 7,000 undergraduate and graduate students - also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact. Community Alliance groups bring together employees for professional development, networking, cultural awareness and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus - nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few. And don't get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails - and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play. Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world's problems and educating the next generation of change makers? Are you an individual who values a diverse and inclusive community, where our different perspectives, experiences and cultures enrich the educational and work experience? Look to Mines. Equal Opportunity Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses. Mines' commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce. Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety. Colorado's premier engineering and applied science university for 150 years and counting Apply online at https://mines.wd1.myworkdayjobs.com/en-US/Mines_Careers/job/Colorado/Enterprise-Applications-Administrator_JR105928-1 jeid-5d34ce748ab8224a9f823db5a13edf80