Manager, Product, Pricing & Integrations Operations

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

This position offers the exciting opportunity to be a part of the Salesforce Product, Pricing & Integration Operations Team. The person will be responsible for working with product managers to assess the operational readiness of their products and guide them towards solution options and risk mitigation. The individual we are seeking is self-directed and team-oriented with the ability to understand the needs of technical/business/sales users, and deliver projects and tasks necessary to make everyone successful. The individual will be responsible for deeply understanding both Salesforce's quote to cash operations and product strategies, detecting gaps in Salesforce's ability to deliver novel products, collaborating with product, strategy and finance partners to design solution recommendations, assisting with release management, designing and documenting new processes built on feedback, building reports, analyzing data, and producing process documentation. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements, track all project tasks and issues and communicate project needs with leadership.

This is a hybrid role and connects in the office 3 days per week.

Your Impact:

• Drive process and technical system improvements
• Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
• Manage projects including tracking tasks, issues, system requirements, and risks
• Learn to configure product data in Salesforce and understand it's downstream implications across quote to cash and finance
• Identify product packaging and quoting business requirements and system impacts
• Lead in the analysis, design, testing, and implementation of new product configurations
• Develop thought leadership in Salesforce's product catalog to influence product packaging and product strategy decisions

Required Skills/Experience:

• Bachelor's degree OR equivalent experience and knowledge
• 3-5 years in complex business and technical environments (management consulting and/or product management experience preferred)
• Strong project management methodology (PMP certification preferred)
• Technical and functional knowledge of Salesforce CRM
• Prior experience as a Business Analyst or Project Manager
• Prior experience with New Product Introductions processes, Product Management, Technical Project Management, Business Operations, Quote to Cash Operations and/or M&A Operations
• Demonstrated ability to drive process improvements, problem-solve, and produce results in a collaborative environment
• A self-starter, motivated, detail oriented, has excellent problem-solving skills, and takes ownership of work. You must thrive on working with complex problems and identifying and creating solutions that address business needs, knowing how and when to present findings to executives and facilitate decisions
• Solid organizational skills, process orientation, and attention to detail required
• Able to think independently and consider cross-functional and downstream impacts
• Staging and deploying product configuration data for a release (major, patch, and e-release)
• Troubleshooting of release blockers (hardware, configuration, code)
• Responding to incidents in a production environment, such as investigating and remediating possible service delivery failures
• Product & Price Book / Product Catalog management experience is a plus
• Self-motivated with the ability to work with minimal direction and excellent follow through with all matters
• Detailed, organized, and results oriented
• "Get it done" demeanor with a strong sense of team

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