Patient Resource Navigator-Neonatology

SHIFT:

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At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

Researchers from the University of Pennsylvania (Penn) and the Children's Hospital of Philadelphia (CHOP) have joined together to support a National Institutes of Health (NIH) program called Environmental influences on Child Health Outcomes (ECHO), a large, observational child health research study began in 2016 to try to answer big questions about how influences in early human development, even before birth, affect us throughout our lives and across generations. The ECHO program is focused on five areas of children's health: pregnancy and birth, breathing, body weight, brain development, and well-being. By enrolling 2500 pregnant individuals and their children from diverse backgrounds (racially, ethnically, and socioeconomically). In addition, investigators have developed the Postpartum Care in the NICU (PeliCaN) Transitions study, a research program at CHOP and Penn that focuses on optimizing postpartum care for NICU families, specifically serving a high-risk, low-income, majority Black population. Through doula support, healthcare partnerships, and management strategies, it addresses breastfeeding disparities, information needs, and mental health by collaborating with NICU teams and community organizations, with plans for future expansion.

The Patient Resource Navigator will play a critical role in both the ECHO and PeliCaN research programs at CHOP by fostering meaningful connections through addressing participants' needs and guiding them through both research and postpartum care processes with sensitivity and care. Key responsibilities include building trust through consistent communication with participants, study teams, and hospital staff; offering guidance in navigating critical resources; monitoring participant progress; and maintaining accurate data for both studies. This position requires a compassionate individual who will collaborate with the research staff, leadership, and study participants to provide holistic, participant-centered support.

This role is integral in supporting the emotional well-being, resource access, and engagement of participants throughout their respective journeys in the ECHO and/or PeliCaN projects, ensuring a supportive and meaningful research experience.

What you will do

• Manage ongoing monitoring of research participants, maintaining consistent communication to encourage engagement and retention.
• Collaborate with research teams to ensure effective participant retention strategies.
• Act as a liaison between participants, hospital staff, and the research team to facilitate clear and compassionate communication.
• Conduct home visits with research study team members as needed to deliver personalized support, ensuring accurate data collection and measures while connecting participants with resources and guidance in the comfort of their own environments.
• Utilize electronic health records to access, document, and maintain accurate participant information, supporting effective coordination and communication across teams.
• Schedule participant visits and coordinate study-related activities to ensure timely and efficient completion of tasks.
• Support participants in navigating internal and external resources, including postpartum care services, mental health support, and educational tools.
• Document and track participant interactions, assessments, and study data to ensure compliance with research protocols.
• Attend trainings, team meetings, and volunteer events to enhance knowledge, foster collaboration, and support program initiatives.

Education Qualifications

• Associate's Degree Required
• Bachelor's Degree Social Work Preferred
• Doula Certification Preferred

Experience Qualifications

• At least two (2) years experience in the health services field Required
• Experience as a doula, maternal-child health worker, community health worker, or in-home visitor providing trauma-informed support and services to diverse populations Preferred
• At least two (2) years of experience in health services, peer navigator role, or community setting providing similar support services Preferred
• Experience in hospital or clinical settings, with knowledge of maternal-child healthcare systems or research Preferred

Skills and Abilities

• Strong verbal and written communications skills
• Demonstrated ability to use doula expertise to provide compassionate, culturally sensitive care.
• Knowledge of evidence-based postpartum and environmental health practices.
• Excellent organizational skills, with attention to detail in participant monitoring, logging, and data management.
• Passion for maternal and child health.
• Basic knowledge of HIPAA regulations
• Basic knowledge of medical terminology
• Familiarity with electronic medical records systems (EPIC)
• Basic proficiency with office software (Microsoft Office) including word processing and spreadsheet software (Word, Excel)
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to convey complex or technical information in an easy-to-understand manner
• Ability to collaborate with stakeholders at all levels
• Ability to be flexible and adaptable to change

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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