Patient Health Resource Navigator - Division of Adolescent Medicine

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
Establish contact with patients within the hospital setting through referrals from the CHOP teams to raise awareness about information resources, support programs and services, and assist in meeting other treatment-related needs articulated by patients and families.

Responsible for maintaining an ongoing relationship between CHOP departments and resources. Some travel may be required.

What you will do

• Supports Adolescent Initiative [AI] research projects by:
• Recruiting participants for intervention sessions using social media and venue-based methods.
• Is trained in and delivers study intervention providing health coaching.
• Completes data collection and entry.
• Strategizes for participant retention.
• Attends protocol meetings as needed.
• Other AI research duties as assigned.
• Work with patients in the clinical and community setting.
• Establish contact to increase awareness, information resources, support programs and services, and other related needs
• Attends key internal and external meetings and events. Some travel may be required.
• Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
• Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming

Education Qualifications

• Associate's Degree Required
• Bachelor's Degree Social Work Preferred

Experience Qualifications

• At least two (2) years experience in the health services field Required
• At least two (2) years of experience in health services, peer navigator role, or community setting providing similar support services Preferred
• Previous counseling experience Preferred
• Previous experience working with chronically ill patients Preferred
• Previous experience in a pediatrics setting Preferred

Skills and Abilities

• Basic knowledge of HIPAA regulations
• Basic knowledge of medical terminology
• Familiarity with electronic medical records systems (EPIC)
• Basic proficiency with office software (Microsoft Office) including word processing and spreadsheet software (Word, Excel)
• Strong verbal and written communications skills
• Strong customer service skills
• Strong interpersonal skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to convey complex or technical information in an easy-to-understand manner
• Ability to collaborate with stakeholders at all levels
• Ability to be flexible and adaptable to change

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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