Unified Communications Engineer I

Children's Hospital of Philadelphia
United States, Pennsylvania, Philadelphia
Jan 23, 2025
SHIFT: Day (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP's Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. A Brief Overview The Unified Communications Engineer I is responsible for understanding and competency of current technologies and concepts within the voice and collaboration disciplines. This role validates technical documents by putting them to practice. This role works under direct supervision to accomplish daily assignments in support of team initiatives. This engineer approaches every aspect of work with a security mindset. Participates in on call rotation. Demonstrates basic knowledge of the job, activity, or function, needs supervision or mentoring on advanced assignments. Junior to mid-level position with basic technical skills. What you will do The Unified Communications Engineer l has basic knowledge of installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, overhead paging systems and cabling, along with call routing. The Unified Communications Engineer l is responsible for organizing and completing the technical day-to-day operations assigned through Service Now and other institutional avenues. Understanding of telephony concepts and technologies Consistently demonstrates the ability to engage in active communications with clients, teammates, and stakeholders. Possesses the ability to troubleshoot issues and develops solutions utilizing best practices. Ability to follow documentation on solutions to issues without the need for clarification or assistance. Supports fast-paced, 24x7 day-to-day systems operations. Follows escalation procedures to document and notify appropriate support staff, and notifies management as appropriate. Communicates production problems to affected users as appropriate. Ensures fixes, patches and upgrades are applied to the software that serves the application. Provides DTS Team Lead with statistics and information to assure adherence to hospital computing standards and policies. Participates in on-call rotation for 24/7 coverage and able to work flexible hours (evenings and weekends). Education Qualifications High School Diploma / GED Required Experience Qualifications At least one (1) year IT Preferred in Healthcare Preferred Skills and Abilities Basic working knowledge and experience in the installation, maintenance and administration of telephony systems, voicemail, VoIP infrastructure, SIP proxies, session border controllers, media servers, SIP trunking), IVR, programming or scripting, healthcare telecommunications solutions and unified communications. Basic knowledge of CUCM 10.x and above, CLI knowledge, Unity Connection 9.x and above, IMP 9.x and above. Supporting the most current version protocols including but not limited to: SIP, MGCP, H323, Analog VG3xxxx preferred as well as set up and troubleshooting, ISRs 44xx preferred, FXO and FXS set up and troubleshooting. Basic knowledge of: Cisco PCCE preferred, UCCE accepted with following versions and skills: 10.5 - 11.6 Finesse[BC2], CUIC, CVP, ICM scripting, infrastructure, VVB and VXML, comprehensive call flow. Cisco telepresence and video conferencing, TMS, MCU, VCS-C, Expressway 9VCS-E, TCS, Webex, Webex Teams. Collaboration edge or remote concepts: Expressway Core and Edge, MRA (Mobile and Remote Access) B2B federations. To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed. EEO / VEVRAA Federal Contractor \| Tobacco Statement