Technical Business Analyst II

Jamf
United States, Minnesota, Minneapolis
100 South Washington Avenue (Show on map)
Apr 06, 2025
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Enterprise Applications team is responsible for all applications and data visibility about our customers. The Technical Business Analyst is an integral member of Enterprise Application, assessing the business needs and providing technical direction to our overall system needs. They help define functional requirements and technological solutions within the Enterprise Application Team at Jamf. They are responsible for understanding, prioritizing, proposing, and communicating the changes needed within our systems to serve the business needs of Jamf. The Technical Business Analyst II reviews, analyzes and evaluates users' needs to create systems solutions that support the overall business strategies. They will serve as an influence for validating and prioritizing new business requirements for systems and workflows in their purview. They are ultimately responsible for the intake process of project delivery. This role will work closely with both business partner stakeholders and solution architects to support solution review and design processes, refine, and prioritize user stories, and work with internal teams to facilitate project delivery and ultimately help Jamf achieve business goals. What you can expect to do in this role: Maintain a working knowledge of core Jamf business and assigned Enterprisesystems, including but not limited to Salesforce, Oracle, ServiceNow, andmiddleware integrations. Work directly with business stakeholders and technical teams, leveraging a technicalunderstanding of existing systems and business processes. Translate business needs into technical requirements for implementation byengineering teams. Develop and own the refining and prioritizing user stories in the product backlog. Act as an initial technical point of contact to assess and triage customer-reportedissues. Participate in the review and validation of system features. Partner with solution architects and technical delivery teams to support requirementsrefinement & design of technical solutions. Lead and be main point of contact for the intake process by reviewing andtranslating requirements and providing analysis on impact to overall systems and processes. Support efforts to ensure effective documentation, management, and validation ofrequirements from ideation to technical refinement, implementation, and testing. Mentor other TBA's; drive enforcement of standards, tools, and methodologies. Tracks progress of tasks cross functionally to see if they are on plan with committed delivery dates, identifying potential roadblocks and/or dependencies. Communicate early and often to the broader team on progress and changes toplanned delivery dates and identified downstream impacts. Observe various business processes and identifies and recommends opportunities for improvement. Communicate needs and problems competently to both technical and non-technical stakeholders. Organize and contribute to meetings with technical, business, and operational data owners. Regularly manage competing priorities across multiple efforts at varying stages within the project lifecycle. What we are looking for: High School Diploma / GED (Required) BA/BS in Business Administration or related field (Preferred) A combination of relevant experience and education may be considered Minimum of 3 years of experience in business analyst or software development role. (Required) Working knowledge of JIRA or similar project management software. (Preferred) Working knowledge of the Salesforce.com platform. (Preferred) Working knowledge of the Oracle platform. (Preferred) Working knowledge of the ServiceNow platform. (Preferred) Working knowledge of middleware integrations. (Preferred) Experience gathering inputs and synthesizing into business outcomes. Ability to develop effective relationships at all levels of the organization. Proficient working with cross functional teams, including demonstrated motivation,influence, and the ability to drive change across all levels of the organization andgeographical boundaries. Ability to work on projects simultaneously in a fast-paced environment. Strong facilitation and knowledge transfer skills. Ability to manage multiple priorities and consistently complete time sensitive tasks. How we help you reach your best potential: Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. We put people over profits - which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes). #LIRemote The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $59,800 — $127,400 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device.With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers.More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com