Field Service Engineer

JOB SUMMARY

We are seeking a Field Service Engineer who will provide on-site service and technical assistance with various Doble equipment at world-wide locations. Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products. This role is based in our Accident, MD office reporting to the Service Manager.

ESSENTIAL JOB FUNCTIONS

• Independent on-site analysis and repair of high voltage, high current test equipment
  
  
  
  • Troubleshoot system faults on relay, PLC, and microprocessor-controlled equipment
  • Remove and replace system components to accomplish repair
  • Modify Programmable Logic Controller programs under the direction of the assigned Automation Engineer
  • Operationally check equipment after repair for serviceability
  
  
  
  
• Failure Analysis
  
  
  
  • Analyze failures associated with in-use equipment
  • Provides analysis and reports to Engineering
  • Works with Engineering to resolve failures
  
  
  
  
• Special Projects
  
  
  
  • Coordinates with Engineering, Sales, and Management on special service projects
  • Evaluates best designs and solutions for special projects
  
  
  
  
• On-Site Commissioning and Training
  
  
  
  • Prepare and implement both practical and classroom training
  • Analyze customer's use of equipment while testing customer's test objects
  • Provide customer test procedures for their specific test equipment
  • Provide training certificates.
  
  
  
  

• Prepare and deliver quotations for varying customer service quote request.
  
  
  
  • Prepare cost analysis and quotations for custom parts and upgrade requests
  
  
  
  
• The Service Engineer is responsible for the direct interaction with the customer. They communicate with customer to know equipment configuration, maintenance status and coordinate final scheduling for various field services.
• The Service Engineer can make field modifications as required. Reports decisions and modifications made to Engineering department.

TRAVEL

• Approximately 30% both domestic and international, Passport required.

QUALIFICATIONS

EDUCATION:

Bachelor of Science in Electrical Engineering or equivalent relevant experience.

REQUIRED EXPERIENCE:

• 0 - 2 years of electrical/electronics experience.
• Proper use of electrical test equipment to include oscilloscopes, multi-meters, signal generators.
• Proficient in the use of Microsoft Word, Excel.
• Ability to professionally communicate with customers.
• Ability to understand and modify electrical/electronic circuitry.

PREFERRED EXPERIENCE (Not Required):

• Able to modify Programmable Logic Controllers software.
• Experience with high voltage, high current test equipment
• Experience with Partial Discharge Systems.
• Familiar and comfortable with international travel.
• Experience with AutoCAD.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to travel to world-wide locations.
• Ability to provide classroom type training.
• Ability to work in the US without sponsorship.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Salary Pay Range Minimum $77,112.00 - Midpoint $96,391.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.