IT Technician

Company: Porter Corp

Job Location: Holland, MI

Work Setting: In-Person

The IT Technician is responsible for providing maintenance, setup, and front-line support for the company's hardware and software assets. This includes managing hardware assets such as PCs, servers, desktop and label printers, shop floor thin clients, and hardware accessories. Additionally, the role involves handling software assets, including installation, licensing, remote access, and diagnostic tools.

• User Support: Investigate, analyze, and resolve complex issues related to PCs, desktop/label printers, phones, and shop floor thin client machines.
• Inventory Management: Maintain inventory records of internal hardware and software assets, cataloging new and existing hardware/software licenses.
• Account Management: Create, maintain, and remove user accounts/groups using Active Directory. Serve as backup for user account setup in business systems, including Epicor ERP and ProCad.
• Workstation Setup: Set up, install, configure, and test new workstations, including peripheral equipment and software, and complete appropriate checklists.
• Policy Adherence: Adhere to corporate and IT department policies concerning software installations on PCs, obtaining proper authorization for non-standard installations.
• Printer Maintenance: Ensure printers are functioning properly and coordinate with vendors as needed.
• Security: Install and maintain antivirus software on all workstations.
• Patch Management: Approve and provision security patches and hotfixes on workstations and laptops.
• Configuration Management: Modify configurations, utilities, and software default settings for local workstations as needed.
• Documentation: Document setup procedures and user instructions for equipment.
• Upgrades: Perform timely hardware and software upgrades on workstations.
• Communication: Discuss hardware/software needs with the supervisor to ensure inventory levels are sufficient and accounted for in the IT budget.
• Change Management: Communicate planned changes that could impact the system and affect its user base.
• Vendor Relations: Serve as an on-site technical resource for specific vendor relationships.
• Additional Duties: Perform other duties as assigned.

• Analytical Decision-Making
• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Risk-Taking/Creative Thinking
• Teamwork & Relationship-Building
• Results Orientation

• BS degree in Information Technology, Computer Science, or equivalent.
• 5+ years of experience in IT support and technician role, with a strong background in hardware and software troubleshooting.

• This position requires some local travel (less than 30 miles)

• Proficiency with Microsoft suite of applications for both desktop and server.
• Proficiency supporting cloud applications and remote workers.

• High level of initiative, positive attitude, ability to prioritize, meet deadlines, manage changing priorities, and effectively work in a team environment.
• Strong written and verbal communication skills.
• Quick learner that easily adapts to new technology and displays a willingness and desire to learn.
• Working knowledge of help desk software, databases, and remote control.
• Knowledge of hardware and PC setup.

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.