Compensation & Benefits Specialist

The teammate is responsible for providing direct support of day-to-day payroll, group benefits, and compensation processes consistent with the Bank's strategic goals and priorities. In performing job duties, the teammate is responsible for ensuring compliance with both internal policy and applicable laws and regulations, as well as consistency with the Bank's Culture of Excellence.

Essential Functions:

• Serves as primary point of contact for payroll administration and time and attendance tracking; ensuring that data is gathered, input and approved timely, accurately and consistent with internal controls
• Coordinates with payroll provider as questions arise, surfacing problems and/or recommending corrective action where appropriate. Troubleshoots and provides timely systems training to internal users where needed
• Provides assistance to staff relative to benefits, including responding to questions, assisting with forms or online systems, and troubleshooting problems when they arise; serves as the key point of contact for the benefits component during new hire orientation
• Manages the benefit administration process including new benefit enrollments, changes and/or terminations on a timely basis; ensures that proper documentation is maintained and appropriately filed; troubleshoots problems when they arise
• Acts as liaison with various insurance carriers and fosters effective relationships
• Reconciles monthly benefit-related invoices and submit for payment
• Manages and promotes the Wellness program, including leading monthly committee meetings, assisting with Wellness events, managing incentives, and leading continual program improvements
• Administers leaves of absence and related benefits, including, but not limited to Family and Medical Leave, workers' compensation, short-term disability, long-term disability, caregiving leaves, and personal leaves of absence; ensures consistency with Bank policy and applicable laws/regulations
• Assists with the coordination and implementation of major initiatives, including annual benefit open enrollment processes; helps resolve benefit-related issues that may arise
• Prepares and delivers employee communications through various media. May assist with the following: the review and revision of 1095-C documents, annual job description audit process, preparing compensation information as needed for the annual budget process, compiling information for audits and regulatory filings
• Collaborates on departmental imaging processes, ensuring timeliness and accuracy in scanning, quality control and electronic file maintenance
• Creates and/or maintains various spreadsheets, reports, and records either in hard copy or electronic format
• Responds to general questions and inquiries from staff, providing timely, courteous customer service on a consistent basis
• Provides critical back-up for other Human Resources staff
• May assist with compensation and benefit research and analysis, as directed

Required Education, Experience and Skills:

• Formal training in Human Resources (including laws, regulations and best practices), as evidenced by higher education and/or certification program, or equivalent blend of education and experience
• Three or more years of operational human resources experience
• At least three years of experience processing payroll; experience with ADP Workforce Now is highly desirable
• Excellent interpersonal skills, exhibiting a high degree of professionalism
• Excellent customer service skills, with the proven ability to interact effectively with diverse individuals from diverse backgrounds
• Proven written and verbal communication skills, including the ability to effectively deliver information and training
• Demonstrated ability to multitask, with the proven ability to efficiently process high volumes of detailed information accurately
• Ability to work independently under pressure to meet deadlines; ability to organize and prioritize tasks
• High degree of accuracy and attention to detail
• Effective coaching and problem-solving skills
• Demonstrated proficiency with common computer applications; prior experience working with payroll and/or HR database systems