Service Operations Specialist -ACTIVE SECURITY CLEARANCE REQUIRED

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory's mission.

Pay Range

$79,380 - $97,200 Annually for the A07.1 level

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

We have an opening for a Service Operations Specialist to perform a wide range of activities associated with ESN Hub VDI team's daily operations. The position is within the Information Technology Solutions Division (ITSD) of the Computing Directorate matrixed to the SMSG in support of the LivIT ESN Hub Program.

This position requires full-time on-site presence due to the nature of the work.

You will

• Work closely with the team in a fast-paced environment with shifting priorities.
• Be responsible for the configuration, peripherals, and shipping of thin client systems to various DOE and U.S. government agencies.
• Tracking of thin client inventory in ServiceNow using established processes and procedures
• Evaluate and perform process improvement on the thin client configuration and deployment process.
• Receive and process thin client orders as they arrive on site using established methods.
• Transporting thin clients safely and securely to shipping and communicate shipping information out to customers accurately.
• Perform other duties as assigned.

• This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
• Effective verbal, written, and interpersonal communication skills necessary to effectively collaborate in a team environment and communicate information, and prepare and present information.
• Ability to interpret client/customer needs, assess requirements, and identify solutions to tasks and queries.
• Experience maintaining service area forms, records, databases and documents.
• Experience coordinating multiple work activities, workflow and muti-faceted processes for service operations area.
• Advanced use of computers and a thorough working knowledge of associated software applications (e.g., Microsoft Word, Excel, PowerPoint, Teams, SharePoint, or Confluence).

#LI-Onsite

Position Information

This is a Career Indefinite position. Lab employeesmay be considered for this position.

Security Clearance

This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the useand/or possession ofmobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area whereyou are not permitted to have a personal and/or laboratory mobile devicein your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

Ifyou useamedical device, whichpairs with a mobile device,you must still follow the rules concerningthe mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities requireseparate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

CaliforniaPrivacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitlesjob applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.