Cashier and Student Accounts Specialist

Position Summary

This position supports all general duties and activities in the Bursar and Cashier's Office, including assisting with processing payments and maintaining the accuracy of student tuition and fee accounts. This position is responsible for communicating with students on various payment options to resolve account balances and assisting with a variety of responsibilities associated with managing delinquent accounts. This position is responsible for providing customer service at the front desk, assisting with answering email communication, responding to voice mails, and helping with incoming/outgoing calls, as needed. This position acts as a back-up to department staff.

The Cashier and Student Accounts Specialist is a temporary 3-year position.

IND208

Duties/Responsibilities

• Evaluate student accounts to answer questions regarding billing, College Opportunity Funds (COF), 1098Ts, Bankruptcy, appeals, financial holds, etc.
• Communicate with students regarding past due balances to provide possible funding and payment plan options through email, phone, and in-person interaction.
• Oversee the work study student lunch breaks\Assist with answering general office email with timely and accurate responses.
• Assist with daily calls and students at the front desk.
• Review multiple daily/weekly/monthly reports to assist with possible account updates.
• Provide excellent customer service and inform students about general policies, deadlines, refunds, and payments.
• Assist with 1098T requests, as needed.
• Adhere to university policies and procedures, including FERPA and PCI standards.
• Accesses Banner, CashNet, Web Payments systems.
• Assist with cashiering (processing payments for students and deposits for departments
• Cash drawer reconciliation
• Assist with daily void & monthly outstanding check process.
• eMarket knowledge to assist when needed.
• Other duties as assigned.

Job Knowledge, Skills, and Competencies

• Ability to initiate, compose, and appropriately format correspondence.
• Skill to communicate effectively with all levels of staff, faculty, and students, both verbally and in writing.
• Demonstrated proficiency with Microsoft Office 365 products.
• Strong, proactive customer service orientation.

Required Qualifications

• A minimum of three years of customer service experience.
• Ability to communicate verbally and in writing, with diverse populations, with a high degree of professionalism.
• Ability to be detail-oriented with a commitment to quality and accuracy to provide clear communication.
• Ability to make independent decisions when needed.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Preferred Qualifications

• Experience in an institution of higher education.
• Experience with Banner system or similar related financial database system.
• Experience using and applying state and federal regulations.
• Experience with Accounts Receivable.
• Experience in cashiering and accounting functions.

We encourage you to apply even if you do not meet every preferred qualication. We are most interested in candidates who will best contribute to the Office of the Controller, and the University.

Work Hours

• Full-time, 40 hours per week, Exempt
• Monday - Friday, 8:00am - 5:00pm
• Evenings and Weekends: N/A
• This is a 100% in-person position
• Travel: N/a

Salary for Announcement

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The full salary range for this position is $41,200 - $51,500.00 USD Annual.

Instructions to Apply

For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

3 professional references will be required of the finalist. One reference must be a prior supervisor.

This position will remain open until filled. Please apply byApril 07, 2025for full consideration.

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Open Until Filled

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver'sbenefits websiteto learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.