Business Analyst II

This is an exciting opportunity in our Informatics Department as a Business Analyst II. Under the general administrative supervision of the CSB Clinical Informatics Manager, this position serves as the expert for assigned programs and front-line problem solver for technology and data related issues. Provides support, training, and coaching to staff in using the CSB Electronic Health Record (EHR). Analyzes business operations and recommends procedural and operating improvements. Manages, collects, and analyzes data in support of assigned program areas including the state performance contract, surveys, and County initiatives. Independently performs ongoing quality assurance functions for assigned data systems and acceptance testing. Assists in general Informatics work by assisting with helpdesk calls, consulting with Security & Access staff, and assisting in testing and setting up system configuration as requested. Participates in assigned area and agency-wide teams and projects related to general IT and EHR functioning. Coordinates and integrates program area activities with the CSB planning and information management team.

To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Analyzes business operations;
• Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
• Assists in the preparation of short- and long-range information technology plans;
• Prepares performance measure reports;
• Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
• Defines problems and information processing requirements;
• Recommends procedural and operating improvements;
• Identify needed automation support;
• Administers specialized departmental systems; performs day-to-day maintenance of systems;
• Identifies and tests system enhancements;
• Evaluates system performance and makes recommendations for increased efficiency;
• Identifies business needs and business process improvements;
• Represents the agency in new system implementation;
• Participates in the evaluation of design elements;
• Assists technical staff in developing and preparing system design documents;
• Develops, conducts, and coordinates acceptance testing;
• Advises technical staff in designing systems outputs and formats;
• Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Coordinates and oversees maintenance and inventory of agency hardware and software;
• Works closely with agency IT technical staff;
• Develops and provides technical briefings for staff on new services and system components;
• provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, and technical briefings;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of departmental operations, processes, and procedures;
• Knowledge of capabilities of information technology software, hardware, and network communication technology;
• Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
• Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

PREFERRED QUALIFICATIONS:

• Experience in teaching end-users (in-person and virtually)
• Experience in an IT or technical environment specifically with requirements gathering, design, and implementation of IT solutions within a government entity (specifically within human services systems and/or public health).
• Experience with Electronic Health Records.
• Experience providing customer service to end-users.
• Demonstrated knowledge of effective business analysis methods, practices, and techniques.
• Experience in requirements analysis, project management, application design, user training and documentation.
• Experience or familiarity with various technical tools - specifically, MS SharePoint environments, and MS Teams.
• Proven ability to work independently, or in a team environment; must have the ability to establish and maintain effective working relationships. Excellent customer service skills with the ability to interact in a friendly, service-oriented and professional manner with internal and external customers.