Customer Success Specialist

Jamf
United States, Minnesota, Minneapolis
100 South Washington Avenue (Show on map)
Apr 07, 2025
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Customer Success Specialist (CSS) is responsible for the training of customers related to the onboarding and adoption of Jamf products and related technologies. The CSS is responsible for helping Jamf's customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best onboarding strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf's customers to help achieve their goals. This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Minneapolis, MN; Eau Claire, WI; or Austin, TX. #LI-HYBRID What you can expect to do in this role: Assists customers in the adoption of Jamf's products Works with customers via web conference and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf Ensures customers minimize time to value with the Jamf products they have purchased by providing thorough service and training Onboards customers by providing training to ensure implementation and adoption of Jamf products is successful Identifies and facilitates opportunities for customer growth and engagement with Jamf Works cross departmentally providing customer feedback to other departments to improve the whole product experience Understands and promotes the value of Jamf products and services to customers Other duties and special projects as assigned What we are looking for: Minimum of 2 years proven ability to communicate technical topics to both technical and non-technical audiences (Required) Minimum of 2 years experience with customer interaction in an online or email setting (Required) Minimum of 1 year experience successfully supporting enterprise technology in production environments (Required) Working knowledge of macOS and iOS (Required) Minimum of 1 year experience in a Customer Service role (Preferred) Minimum of 1 year experience using SalesForce.com (or alternative CRM platform)(Preferred) Ability to interact effectively with co-workers in a results-driven culture Self-starter, energetic multi-tasker, highly motivated and a team player Ability to engage with and establish trust and rapport with customers and employees Ability to work independently and as part of a team Ability to multi-task and prioritize duties Strong attention to detail Participation in ongoing security training is mandatory. Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf High School Diploma / GED Equivalent (Required) 4 Year / bachelor's degree (Preferred) Jamf's Tech and Admin level certifications (Preferred) How we help you reach your best potential: Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. We put people over profits - which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes). Over 100,000 Jamf Nation users, the largest online IT community in the world. The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $24.42 — $52.02 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device.With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers.More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com