Learning Experience Designer I, Customer Education

What you'll do at Jamf:

The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education.

What you can expect to do in this role:

• Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training.This includes, but is not limited to, written materials, videos, audio recording, exams, resources, and simulations.
• Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is deliveredefficiently.
• Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia.
• Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators.
• Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences.
• Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes.
• Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers.
• Adjust and organize workload as necessary to meet timelines and Jamf initiatives.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
• Travel frequency up to 10% a year
• #LIRemote

What we are looking for:

• Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required)
• Minimum of 1 year technical use of Jamf's product portfolio - Now, Pro, School, Connect, or Protect (Required)
• Minimum of 1 year of teaching, instructional design, or equivalent experience (Required)
• Minimum of 1 year of video production and/or audio engineering (Required)
• Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required)
• Minimum of 1 year creating content in an LMS or CMS (Preferred)
• Minimum of 2 years working on a team providing customer training or support (Preferred)
• High School Diploma or equivalent (Required)
• Jamf Certified Associate, Tech, or Admin (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits - which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.