Medicare Retention Specialist, Intermediate

Your Role

The Medicare Retention Specialist team is designed to implement retention-based strategies to increase member retention and reduce disenrollment while providing inbound support triaging calls for Direct Sales. The Medicare Retention Specialist will report to the Manager of Direct Sales Enrollment. In this role you will be responsible for ongoing member outreach to increase member retention.

This position requires being in the office 3 days per week in our Woodland Hills office.

Your Knowledge and Experience

• Requires high school diploma or GED
• Requires at least 3 years of prior relevant experience
• Requires experience with Customer Service and Sales and/or Sales Support
• California State Life License preferred
• Medicare and/or healthcare experience strongly preferred
• Strong computer aptitude and working knowledge of systems: Word, Excel, Outlook, Salesforce.com (Shieldlink), Facets, Avaya CTI
• Ability to demonstrate the following: patience, persistence, critical thinking