VP, Solutions & Professional Services

Job Description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Vice President of Solutions to join our ever-evolving team.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the role

As VP, Head of Solutions & Professional Services and member of the Worldpay Platform's product team, you will be looking at leading the charge, enhancing and streamlining our process and execution of our offering by working closely with our Partners ensuring that the right products and features are designed and offered to meet their unique needs. The objectives are to facilitate collaboration among various functional teams, such as Business Development, Implementation, Revenue OPS, Commercial and Product to deliver a worldclass end-to-end solutions that meets the needs of our partners both short and long-term. You will also be building a highly consultative trusted relationships with high-level executives and technical decision makers in the Partner's organization to provide business and technical thought leadership and become a trusted advisor in solving mission-critical business challenges and drive monetization opportunities and growth across our IP (Integrated Payments), Payrix (PayFac-as-a-Service), and PayFac offerings.

What you'll own

• Partner with Sales to lead discovery, solutioning, and technical validation for prospective PayFac, IP, and Payrix partners.

• Develop compelling presentations, demos, and architecture proposals tailored to partner needs.

• Own solution design and technical enablement for new partners.

• Coordinate across Product, Engineering, Risk, Compliance, Implementation to ensure smooth onboarding and go-live.

• Create a comprehensive set of Solution collateral.

• Lead RFP/RFI responses.

• Define strategy and track onboarding success metrics and put plans for continuous improvement to MID activation.

• Support partners with ongoing performance optimization, product expansion, and monetization strategies.

• Serve as an escalation point for high-value or complex partner issues.

• Provide voice-of-customer insights to Product and Engineering for roadmap development.

• Contribute to pricing, packaging, and partner lifecycle strategy in collaboration with executive leadership.

• Provide competitive intel into Product on how Platform's current product offering can be improved to better position Worldpay for Platforms for our partners.

• Oversee solution implementation strategies and provide technical leadership during Partner onboarding.

• Build and lead a high-performing Solutions and Technical Writing teams.

• Establish and track KPIs across onboarding timelines, NPS, partner activation, and more

What you bring

• 10+ years of experience in payments, SaaS, or fintech with deep knowledge of PayFac, PayFac-as-a-Service, ISV, and/or acquiring models.

• Strong technical fluency with integrations and SaaS product architectures.

• Proven leadership experience managing solutions, Professional Services, or implementation teams.

• Exceptional communication and relationship-building skills, especially with senior stakeholders at ISVs, platforms, or aggregators.

• Strategic mindset with strong problem-solving skills and commercial acumen.

• Comfortable in a fast-paced, high-growth, and often ambiguous environment.

• Experience working with embedded payments, card present/card not-present flows, onboarding, risk and compliance, and settlement.

• Hands-on experience in launching new Go-To-Market (GTM) solutions.

• Ability to manage and produce well-thought-out technical documentation for external consumption.

• Passion to seek an in-depth understanding of customer and partner needs and turn that insight into a compelling vision and strategy for product.

What success in this role requires

• Inspiring all levels of the organization with your vision and customer passion.

• Identifying new opportunities based on best practices and industry trends, driving innovation.

• Building a strong solutioning and documentation practice by continually assessing the needs of the customer, market trends and competitive opportunities.

• Motivating and supporting teams to deliver their best work every time.

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.

• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn.

Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.