Customer Service Representative (Incotec)
 Precision Castparts Corp. (PCC) | |
life insurance, paid time off, paid holidays, 401(k)
| |
 United States, California, Mojave | |
| 1347 Poole Street (Show on map) | |
 Apr 11, 2025 | |
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Country
United States of America State / County
California City
Mojave Division
Fasteners Company
Incotec Function
Sales Workplace Type
On-Site Position type
Full Time Opportunity ID
16921 Company Profile
With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Job Description
We are looking for a Customer Service Representative who will provide customer service and sales support to the supplier base and internal company end-users. Position Summary * Provide customer service regarding material and order status via phone and/or email. * Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.) * Meet internal sales goals related to orders and customer service and monitor own progress toward the goals. * Create, update, or maintain various reports regarding issues, orders, and sales results. * Will complete order entry or quote preparation as needed/assigned. * Conduct audits and prepare daily routing documents for archiving. * Verifying packing list with the daily sales logs. Experience & Education: * High school diploma or equivalent * At least 2 years of previous customer service experience * Solid computer skills beyond the basic level * Strong attention to detail * Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer. * Self-starting, dependable, accepts ownership, drives own goals/performance. * Flexible in scheduling and available for overtime as needed * Experience in the aerospace industry, especially in a customer service, sales, or purchasing role is a plus Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For informational purposes only, the range of pay for this role is $18.25 to $27.25 US Dollar (USD) Hourly based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter
. Employees will receive 40 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees. | |