Desktop Technician - Temporary

Dexian has two immediate opportunities available for Desktop Technicians to provide Level II support for various services as a member of the desktop support / break-fix team for our premier aerospace customer.

The Desktop Technician shall:

• Be responsible for providing maintenance of computing devices, associated peripherals, and approved software, and shall install and maintain hardware and software on those devices and associated peripherals.
• Install all upgrades (memory, hard drives, etc.) and peripheral devices.
• Provide the appropriate office support to coordinate and schedule new equipment installations.
• Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
• Assist in coordinating, scheduling, and performing relocations and re-installations of equipment.
• Perform periodic physical audits of end user computing devices to compare with ServiceNow's records (deployment location, storage location, and assignee information).

JOB SPECIFIC REQUIREMENTS AND SKILLS:

• Three (3)+ years' experience in an IT support role, preferably as a Desktop (Desk Side) or Help Desk technician
• Intermediate knowledge in supporting enterprise level PC's
• Intermediate understanding of installing/supporting/ troubleshooting Windows devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
• Intermediate understanding of data transfers using USMT
• Good verbal and written communication skills with a high focus on customer service
• Ability to provide solutions to user problems to ensure user satisfaction and productivity
• Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision

This position requires an active Department of Defense security clearance at the SECRET level upon hire or
ability to obtain and maintain a SECRET clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.

EDUCATION AND CERTIFICATIONS:

• High school diploma.
• IAT Level I certification desired.

LOCATION and DURATION:

• This is a full-time (temporary) onsite position at a facility in Crystal City (Arlington, VA) anticipated to immediately and end on or about 6 June 2025.

COMPENSATION:

• Dexian reasonably expects to offer $29.46 - $34.66/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.

EMPLOYMENT QUALIFICATIONS:

• Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints
• Valid driver's license/Real-ID with clean driver's history
• Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
• Excellent face-to-face customer service skills - at lest 1 year experience in a customer service position, such as: call center, retail, or other customer facing role
• Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules
• Able to process work quickly and accurately in spite of interruptions, changing timelines and priorities, on a regular basis
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs
• Working knowledge of app/database ticketing systems. Knowledge with ServiceNow, a plus
• Position may require dexterity and ability to sit, stand, walk extended distances

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.