Scoop Crew

Celebrate Life, the Southworth Way

The Company:Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our "family company" roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us!The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us!At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is adriverof our success.

The Opportunity: As a Scoops Crew Member at our ice cream stand, you will play a crucial role in delivering exceptional service to our members and guests. You will be responsible for ensuring a delightful ice cream experience by assisting with daily operations, maintaining a clean and inviting environment, and providing top-notch customer service.

Duties and Functions:

• Prepare and serve a variety of ice cream treats, beverages, and snacks to customers promptly and accurately.
• Greet customers with a friendly and welcoming demeanor, assisting them in making menu choices and offering recommendations.
• Operate cash registers and handle transactions efficiently, including processing payments and providing change.
• Maintain a clean and organized workspace, including regularly cleaning countertops, equipment, and display areas.
• Monitor inventory levels of ice cream, toppings, cones, and other supplies; restock as needed to ensure products are readily available.
• Adhere to health and safety guidelines, including proper food handling, sanitation, and hygiene practices.
• Assist in setting up and closing down the ice cream stand before and after operational hours.
• Respond to customer inquiries, comments, and complaints in a courteous and professional manner, escalating issues as necessary.
• Collaborate with team members to ensure smooth operation and contribute to a positive work environment.
• Promote club memberships, events, and activities to customers as appropriate.

Qualification Standards:

• Previous experience in customer service, food service, or retail is preferred.
• Strong interpersonal skills and the ability to engage with a diverse range of customers in a friendly and professional manner.
• Basic math skills for handling cash transactions and making change accurately.
• Attention to detail and the ability to follow instructions and recipes precisely.
• Demonstrated teamwork and communication skills to work effectively in a fast-paced environment.
• Ability to stand for extended periods and perform physical tasks, including lifting, bending, and reaching.
• Willingness to work flexible hours, including weekends and holidays, based on operational needs.
• Knowledge of food safety and sanitation regulations is a plus.

Join our team at Scoops and become a part of the vibrant and welcoming atmosphere that sets our club apart. Your dedication to providing outstanding service and creating memorable experiences for our members and guests will contribute to the overall enjoyment and satisfaction of our exclusive community. If you're enthusiastic, reliable, and eager to be a part of a dynamic team, we invite you to apply and help us make every ice cream moment extraordinary.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.