Supervisor, Contract Operations

We Make Life More Rewarding and Dignified

Location: Libertyville

Department: Finance

Summary:

Responsible for managing the daily activities of the Contract Operations analysts. Ensures timely & accurate implementation of customer pricing and membership changes. Serves as key contact for sales associates, other internal staff, and customers regarding customer pricing related matters within scope of responsibility. The primary geographic area served is the United States and Canada. This role will also manage regional GPO contracts and the U.S. Government Federal Supply Schedule. This position will have 2 direct reports. Hollister operates in a hybrid work environment.

Responsibilities:

• Supervise the daily activities of two Contract Operations analysts
  
  
  
  • Maintain and develop metrics around team performance
  • Work closely with Senior Contract Manager to ensure deep understanding of contracts
  • Work closely with Distributor Operations team to ensure chargeback disputes and price inquiries are resolved efficiently.
  • Coaching, providing direction and succession development
  
  
  
  
• Manage regional GPO contracts
  
  
  
  • Receiving, preparing, and responding to all proposal requests
  • Understand, edit/respond to contractual language to ensure compliance to Hollister's acceptable standards/business practices and coordinate/consult with Legal for review and approval.
  • Interface with Hollister field sales and customers (when appropriate) to understand concerns, explain and negotiate Hollister's position within approved parameters.
  
  
  
  
• Maintain all aspects of the U.S. Government Federal Supply Schedule
  
  
  
  • Ensure all documentation (MODs, SAM, DAPA, MSPVs) are up to date
  • Lead all bid responses
  
  
  
  
• Ensure Standard Operations Procedures (SOPs) for the team are up to date
• Identify process improvements
  
  
  
  • Actively pursues opportunities to continuously improve the designation processes and the customer experience
  
  
  
  
• Strives to minimize issues by demonstrating a strong attention to detail and accurate performance of responsibilities.
• Work collaboratively with team in identifying new process and system improvement opportunities and identify, resolve, or escalate repetitive or complex discrepancies.
• Monitor contract files for accurate Records Retention

Requirements:

• 5+ years overall business experience.
• 2+ years healthcare industry experience. Contract/pricing management, preferred
• Bachelor's degree required, preferably in Business or Finance.
• Strong analytical and interpersonal skills
• Strong strategic thinker
• Strong decision-making and influencing skills
• Ability to effectively prioritize multiple demands
• Demonstrated ability to meet deadlines and handle high pressure environment
• Microsoft Suite of products
• Knowledge of GPOs, IDNs, and commercial contracting is highly preferred.
• Ability to read and understand detailed contract language
• Excellent oral and written communication skills.
• Demonstrated track record in providing exceptional Customer service
• Strong problem solving, facilitation and organizational skills
• Demonstrated organizational skills and the ability to work independently
• English fluency
• Talking, Hearing, Seeing/Reading, Ability to operate keyboard and standard office equipment (file cabinets, copier, fax, etc.)
• 5% Travel

#LI-Hybrid

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

• The anticipated base pay range for this position is $89,000 - $110,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan. The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service.

• The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
• The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company's additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34462