Processing Associate Temp

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

Primary Duties and Responsibilities:

Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special
handling in accordance with standard guidelines and procedures. Updates database master records. Drafts correspondence and responds
to telephone inquiries from auto clubs and other sources. May receive and process monies through cash terminals and may investigate debit
and credit balances on various accounts, resulting in a reallocation or refund of monies to members. Assists in the training of new employees.
Follows internal processing guidelines to ensure compliance with established company policies and procedures. Participates in pilot
programs and projects as assigned. Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash
discrepancies. Keys transactions, balances cash entries, and inputs changes into systems.

Researches and adjusts account balances when misapplication/overpayment of monies occurs. Processes disputed charges, returned bank
items, writes off service fees, extensions, etc. to correct balances and membership dues payment records. Maintains various records on
customer accounts, analyzes data, and prepares reports as required. Analyzes and assists in the resolution of problems within assigned
areas. Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for
participating automobile clubs. Corresponds with and responds to inquiries from member representatives of participating automobile clubs
and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of
information. Performs other duties as assigned.

Required Qualifications

Education:

* High School Diploma or equivalent

Experience:

* processing transactions and posting to appropriate accounts
* investigating and resolving sometimes complex processing problems
* performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages
performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be
required at time of interview)

Knowledge and Skills:

* systems inquiry, data entry, and usage of terminal or personal computer
* basic business grammar and spelling
* business processing procedures
* work within time, productivity, and quality constraints
* maintain accurate records, including accurate logging, coding, and verifying information
* audit records and computer files
* gather data and prepare reports
* perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages
* compose routine correspondence, including letters and memos
* use of the telephone regularly to receive and relay information
* operate an adding machine or calculator
* communicate effectively with others in a work environment and with the public
* train less senior staff members in departmental procedures
Willingness to rotate within the area as needed to perform various processing or cashiering functions and/or to complete
training.
* Ability to lift 30-50 Lbs.

Preferred Qualifications

* Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
* Knowledge of basic insurance terminology
* Ability to make discretionary decisions based on existing policy
* Use telephone extensively
* Ability to read a map
* Willingness and ability to work extended or irregular hours, holidays, and/or weekends.

Work Environment

This is a hybrid work arrangement (time spent in the office and remotely). Depending on the employee's role and leadership's assessment,
some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and
collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding
events.
May require sitting for extended periods
May require stooping and bending in order to perform filing functions

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com