Director of Operations: Customer Governance Risk and Compliance (GRC)

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking an experienced Director to join the team supporting the Gladiator Product Suite of Governance, Risk and Compliance (GRC) solutions. In this role, you will support and direct all GRC strategy and product offerings that integrate into our suite of solutions utilizing Onspring (an industry leading GRC platform). You will be responsible for the continued development of a competitive bundle of services that takes advantage of the benefits being managed in the same platform. You will be responsible for the success of IT Regulatory Compliance, Business Continuity Management, third-party vendor management (TPVM), and Virtual Information Security Officer (VISO) teams. As a Director, you will be accountable for profit/loss (P&L) and attainment of current and long-term objectives including additional GRC integrations.

The ideal candidate will have extensive experience managing GRC functions within fintech, banking, or credit union industries. Leadership experience providing consulting services or working as a managed services provider (MSP) within a multi-tenant environment is a plus.

This position may work at the following Jack Henry office locations: Allen, TX, Lenexa, KS, Springfield, MO, or Remotely within the U.S.

What you'll be responsible for:

• Oversees accurate and timely installations and consulting engagements of new or enhanced products and services. Ensures customer expectations are met and in accordance with contract terms and conditions.
• Ensures the successful migration of customer data from a legacy platform.
• Ensures successful training of customers on all products and services.
• Manages post-sales technical product support activities and facilitates resolution of technical problems on any and all products.
• Ensures all questions regarding functionality are thoroughly researched and resolved.
• Supports the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings.
• May direct the release of new software products to user base.
• May direct development of changes to application code.
• May oversee the sale of company products/services.
• May direct customer relationship activities.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 12 years of experience in corporate risk management or governance compliance.
• Minimum of 5 years of experience in a management role.

• Minimum 5 years of experience with business continuity and/or Disaster Recovery planning.
• Financial Industry experience.
• Experience with GRC tools such as Onspring or Archer.

What would be nice for you to have:

• Bachelor's degree.
• Experience working as a Managed Service Provider (MSP) or within consulting services.
• Superior knowledge of the fintech, banking or credit union industry.
• Experience with profit/loss (P&L) within budgets.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.