Technical Writer

Job Summary:

We are seeking a detail-oriented Technical Writer to create, manage, and optimize documentation for our regulated casino gaming products, technical and compliance processes. You will collaborate with engineers, compliance specialists, and product teams to produce clear, precise, and regulatory-compliant technical materials, including software documentation, user manuals, and regulatory submissions.

Role will be hybrid, based in Raleigh, NC.

Essential Job Functions:

* Develop and maintain technical documentation for gaming software, hardware, compliance reports, and user guides.

* Ensure documentation aligns with gaming regulations from jurisdictions such as the Nevada Gaming Control Board (NGCB), and others.

* Work closely with developers, compliance teams, and product managers to translate technical and regulatory requirements into clear documentation.

* Create standard operating procedures (SOPs), API documentation, release notes, and internal knowledge bases.

* Edit and proofread technical content to ensure clarity, consistency, and accuracy.

* Stay updated on gaming compliance changes and implement necessary documentation updates.

* Manage version control for documentation and collaborate with auditors and regulatory bodies as needed.

* Utilize content management systems (CMS), documentation tools (MadCap Flare, Confluence, etc.), and version control systems (Git, Github, Bitbucket, etc.).

Qualifications:

Training and/or Experience

* 1-3 years of technical writing experience; preferably in casino gaming, fintech, or other regulated industries.

* Experience writing technical documentation for technology products preferred

Knowledge, Skills and Abilities:

* 3-5+ years of experience in technical writing, preferably in casino gaming, fintech, or other regulated industries.

* Strong understanding of gaming software, hardware, and regulatory requirements.

* Proficiency in writing API documentation and working with developers on technical content.

* Experience with documentation tools like MadCap Flare, Confluence, Adobe FrameMaker, or similar.

* Familiarity with compliance standards and regulatory submission processes.

* Ability to communicate complex technical concepts to non-technical stakeholders.

* Strong organizational skills and attention to detail.

* Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field (preferred).

Preferred Experience:

* Experience using and maintaining the Atlassian stack (Jira, Confluence, etc.)

* Experience in fintech, Casino gaming or other regulated industries with compliance standards and regulatory submission processes.

* Knowledge of ISO, PCI DSS, GLI standards, and other compliance frameworks.

* Certification in technical writing (STC, CPTC, etc.) is a plus.

Education:

Bachelor's Degree or equivalent experience required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions:

* The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

#LI-ZD1

#LI-Hybrid

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.