Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.
OVERVIEW
The Director of Maintenance (DOM) is accountable for comprehensive delivery of aircraft maintenance services across the organization. This includes the design, development, and implementation of short term, intermediate and long term operational plans in the context of our vision and mission.
ESSENTIAL FUNCTIONS/DUTIES
Maintenance Department
* Responsible for ensuring that Guardian Flight aircraft are maintained in accordance with 14 CFR 21, 43, 91 and 135 and in full compliance with Guardian Flight policies and procedures as well as the original equipment manufacturers (OEM) Aircraft Maintenance Manual (AMM).
* Maintains a liaison and systems to support information to operational personnel to provide current aircraft status including the out of service and forecast maintenance reporting/scheduling.
* Responsible for providing strategic vision and support to the Regional Maintenance Managers for leadership of staff, mergers, new base openings and other projects that have high impact to staff and resources within the department. Proactively mentors the Maintenance Management team to resolve issues in these areas.
* Supports all company efforts in the development and implementation of Safety Management Systems (SMS) and all FAA voluntary safety programs.
* Accountable for ensuring that all Aircraft Maintenance Technicians (AMTs), whether Company employees or contract labor, meet all regulatory and Company requirements for experience, training and certification prior to performing maintenance on a Company owned or Company operated aircraft.
* Oversees acquisition of all parts and supplies for the Maintenance Department to ensure compliance with applicable FAA regulations and Guardian Flight policies and procedures.
* Serves as primary contact point for vendors and manufacturer's technical representatives on service related issues.
* Supervises the development, implementation, and revision of maintenance related company policy and required FAA procedures manuals.
* Ensures appropriate documentation, records and logs are completed and maintained for all aircraft maintenance activities.
* Ensures compliance with aircraft weight and balance requirements including aircraft weight and balance records.
* Responsible for oversight of all Guardian Flight maintenance locations are properly equipped and maintained in accordance with regulatory requirements and standard maintenance practices, to include tools, equipment, and current technical data.
* Evaluates the capabilities of outside suppliers and vendors to accomplish maintenance. Supervises and evaluates such work.
* Ensures accomplishment of all Company sponsored and outsourced mechanic training, including initial and recurrent.
* Oversee internal audit systems to ensure compliance with Guardian Flight standards and Federal regulations throughout the maintenance department.
* Measures and reports QA performance statistics and develops strategies for continual improvement
* Develops and utilizes maintenance performance metrics to effectively plan and execute maintenance schedules and ensure on time deliveries.
* Accountable for the Maintenance Quality Assurance functions and responsibilities.
* Accountable for the Maintenance Control functions and responsibilities.
General Management Responsibilities
* Responsible for timely completion of all maintenance department staff appraisals; participates in peer review appraisal process with other Guardian Flight management staff.
* For maintenance department staff, responsible for managing disciplinary action according to established policies including counseling, written reprimands, and suspensions; makes recommendations concerning promotions, demotions, and terminations.
* Responsible for consistently and equitably executing established Company policies within areas of management responsibility, and for recommending appropriate modification, deletion or development of policies such that the mission of the Company is best fulfilled.
* Acts as liaison between the FAA and Guardian Flight for maintenance activities.
* Serves as a role model to maintenance personnel in the performance of quality aircraft maintenance in a timely and appropriate manner. Conveys to all maintenance personnel the importance of serving the Company's primary mission.
* Responsible for providing strategic vision and support to other Managers for leadership of staff, mergers, new base openings and other projects that have high impact to staff and resources within the department. Proactively mentors the Maintenance Management team to resolve issues in these areas.
Fiscal Management
* Directs the preparation of the annual maintenance department operating and capital budgets and variance analysis.
* Monitors monthly expense trends and actively seeks out opportunities to deliver high quality services at the lowest reasonable cost.
* Coordinates with the Finance Department for the development of statistical and financial reports required for the management of the maintenance department
Quality Management
* Contributes to the development, implementation and evaluation of a quality improvement program designed to measure and ensure staff satisfaction, customer satisfaction, cost-effectiveness of the service, and program safety.
Other
* Contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
* Perform other duties as assigned
QUALIFICATIONS
Experience:
* Meets the qualifications for Director of Maintenance as defined in FAR Part 119.71. To serve as Director of Maintenance under * 119.69(a) a person must hold a mechanic certificate with airframe and powerplant ratings and either:
- Have 3 years of experience within the past 6 years maintaining aircraft as a certificated mechanic, including, at the time of appointment as Director of Maintenance, experience in maintaining the same category and class of aircraft as the certificate holder uses; or
- Have 3 years of experience within the past 6 years repairing aircraft in a certificated airframe repair station, including 1 year in the capacity of approving aircraft for return to service.
* Highly knowledgeable of Federal Aviation Regulations, and of EMS aviation practices and requirements.
* Minimum of ten (10) years aviation maintenance experience.
* Minimum of five (5) years turbine powered helicopter maintenance experience.
* Minimum of five (5) years of progressive supervisory experience and/or demonstrated management skills.
* Maintenance and/or management experience on the AS350, Bell 407, and EC135 aircraft preferred.
* Capability and eagerness to manage Company maintenance activities as required, supporting round-the-clock operations.
* Demonstrate ability to communicate clearly and concisely, both verbally and in writing.
* Ability to maintain tact and diplomacy in communicating with management and staff at all levels in high stress situations.
* Mathematical ability to assist in preparing annual budgets and monitoring fiscal activity.
Education:
* Bachelor's degree or equivalent knowledge and experience preferred.
Skills:
* Basic computer skills (MS Office).
* Ramco software knowledge preferred
Credentials/Licenses:
* Valid FAA Airframe and Power plant (A&P) certificate.
* Inspection Authorization (IA) certificate, or IA eligible with commitment to obtain within one (1) year of date of hire.
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
* Constant exposure to routine office noises, such as office machines, conversations, foot traffic; moderate electrical or mechanical hazards.
* Some exposure (less than 1/3rd) to loud aircraft noise, moving mechanical parts, fumes, toxic chemicals, airborne particles, risk of electrical shock.
* Periodic travel by air and/or ground will be required.
Physical Demands:
While performing the duties of this job, the employee is frequently required to do the following:
* Activities requiring moderate amount of sitting, standing, walking, speaking and listening.
* Frequent hands to key ability to input data and information.
* Close and distance visual capabilities.
* Capable of lifting 40 pounds floor to bench height.
* Coordinate multiple tasks simultaneously.
Mental Requirements:
* Critical thinking skills
* Ability to problem solve and reach conclusions
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
* One Team - We respect each other and achieve together what no individual can alone.
* Innovation - We are driven to develop solutions that inspire progress.
* Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
* Ownership - We are accountable for what we do and take pride in how we do it.
* Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to: Vice President of Aircraft Maintenance
Interrelationships: Direct reports include all sub-level managers in the Maintenance Department.
Global Medical Response
Apr 21, 2025