New

IT Support Technician

TEKsystems
$20.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 22, 2025
Job Description: Under supervision, the IT Support Technician provides the first line of technical support to associates by responding to and addressing issues that are reported. The technician documents, troubleshoots, and researches every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. The IT Support Technician's primary focus is on driving positive interactions and effective support. Role: * 60% Service Desk * 40% Local office desktop support and projects (may vary according to needs). Top Skills' Details: * Onsite in Arizona area REQUIRED - Remote flexibility will be earned * Travel required to Peoria, IL for initial 2 weeks to train with the team * 2+ years of experience with a wide variety of technologies to support end-user technical needs (computing devices, operating systems, network technologies, printers and peripherals, software applications). * 2+ years of experience with Microsoft Windows operating systems and applications. * 2+ years of exposure to Active Directory Infrastructure, Endpoint network protocols, and troubleshooting techniques. Location: Tempe, Arizona, 85281 Hours: M-F 8a to 5p PT - 1 hour lunch On-call: Required. 1 week on, 7 weeks off. Stipend of $225 for the week to be oncall plus time handling events (typically yields overtime). Principle Duties and Responsibilities: * Serve as the first point of contact for IT support and assist with associates' technical needs. * Properly document all work performed during support calls and perform proper escalation procedures, as needed. * Operate within defined standards and service level agreements. * Maintain timely and concise communication with customers. * Perform tasks on special projects and duties. * Perform oncall responsibilities as part of a weekly team rotation (approximately every 6 weeks). Nice to Have: * ITIL, Microsoft, and other technical certifications preferred. * Excellent written and verbal communication. * Aptitude and attitude to learn and grow with the team - will consider less experience for the right personality. Additional Skills & Qualifications: Knowledge of: * A wide variety of technologies to support end-user technical needs. * Microsoft Windows operating systems and applications. * Active Directory Infrastructure. * Endpoint network protocols and troubleshooting techniques. * Principles of troubleshooting and analysis. * Working within an ITSM system, guided by ITIL principles and methods. Skills in: * Installation, troubleshooting, problem resolution, and maintenance of information systems hardware and software. * Identifying trends and making suggestions for technical modifications. Ability to: * Provide a superior customer experience while supporting a variety of users. * Translate user needs into viable solutions. * Work independently and as part of a project or incident team. * Manage time effectively through dynamically evolving priorities and needs. * Work collaboratively to make decisions and respond to urgent situations. * Communicate and convey technical and complex information in simple terms, both verbal and written. * Accurately troubleshoot and diagnose technology issues in a complex networked environment. * Independently maintain knowledge and acumen on current and evolving technologies and skills. Employee Value Proposition (EVP): This is an excellent opportunity to join a growing team with strong benefits and potential career growth. This role provides much-needed value and the person can be the "go-to" for after-hours support, putting their stamp on the after-hours support culture. Work Environment: * 60% Service Desk * 40% Local office desktop support and projects (may vary according to needs). Business Drivers/Customer Impact: Daily support of both agent, customer, and internal systems. Why is the position open: Need to add support as they are expanding their workforce and needing IT support for desktop setups, etc. External Communities Job Description: Long-term Help Desk Opportunity. Pay and Benefits The pay range for this position is $20.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Apr 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.