Customer Service Representative
 TEKsystems | |
$16.00 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, Iowa, Newton | |
 Apr 23, 2025 | |
|
*Customer Service Representative*
*Description:* We are seeking a highly motivated Customer Service Representative to join our team. The ideal candidate will play a key role in ensuring exceptional customer support and seamless operations. Responsibilities include answering customer inquiries, processing orders, verifying insurance, and maintaining accurate records in compliance with standard operating procedures. *Key Responsibilities:* * Answer calls and emails promptly, adhering to service goals. * Provide accurate information about products, services, retail locations, and general inquiries. * Process orders, route calls to the appropriate resources, and follow up on customer concerns as needed. * Document all call information according to standard operating procedures. * Accurately process, verify, and submit documentation and orders. * Complete insurance verification to determine patient eligibility, coverage, co-insurance, and deductibles. * Navigate multiple online EMR systems to retrieve and enter necessary documentation. * Update EMR systems with pertinent information, including authorizations and expiration dates. * Verify insurance carrier details in the database, and request new entries when necessary. * Contact patients to resolve documentation issues, provide updates, and offer solutions to facilitate the referral process. *Skills:* * Proficiency in customer service and support. * Competence in Microsoft Office applications. * Strong data entry and organizational skills. * Experience working in call centers. *Must-Have:* * At least 1 year of customer service experience (experience in retail or restaurants acceptable). * Familiarity with Microsoft Office applications. *Preferred:* * Previous experience in a healthcare role, nursing homes, or CNA-related work with strong medical terminology knowledge. * Experience handling inbound calls. *Pay and Benefits* The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Newton,IA. *Application Deadline* This position is anticipated to close on May 2, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |