Exhibitor Services Supervisor - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Exhibitor Services Supervisor will provide exceptional service by consistently coordinating with show management, customizing event setups within the Exhibitor Services Software system, processing show management charges, and driving revenue through exhibitor F&B. This role involves direct interaction with customers via phone and on-site, ensuring follow-through on requests and proactively anticipating client needs. All responsibilities will be carried out in alignment with departmental and company policies, practices, and procedures.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE: $23.00 / Per Hour

THE DAY-TO-DAY:

• Build and maintain professional relationships with vendor partners, exhibitors, general service contractors, show management, and internal departments, creating memorable experiences every day by embodying respect, accountability, teamwork, excellence, care, and integrity
• The Exhibitor Services Supervisor plans, coordinates, and oversees tradeshow groups across five luxury properties
• Gather and review essential event details, such as the production schedule, floor plans, order statuses, and property/event contacts
• Manage, process, and verify the timely delivery and installation of orders, troubleshooting when needed during on-site, move-in, and show hours
• Manage the Exhibitor Services online ordering system to ensure all exhibitor orders are fully paid prior to the event's start
• Maintain the Service Desk at multiple properties throughout the event's duration
• Travel between the five luxury MGM Resorts International Las Vegas properties, attending required training sessions, participate in meetings (including tie-downs, preconvention, and BEO meetings)

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• One (1) year of relevant experience in Events, Trade Shows, or Hospitality
• Ability to read and write proficiently to evaluate reports, correspondence, and statistical information
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Mandalay Bay employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11891

Are you ready to JOIN THE SHOW? Apply today!