Family Support Specialist - Child Care Resource and Referral

Job Summary:

The CCR&R Specialist serves in a responsible position and may independently handle a variety of situations involving interactions with parents.

Essential Duties and Responsibilities:

• Serves as the primary point of contact for parents for all Coalition related issues
• Receives and maintains record of all correspondences from parents in assigned area
• Updates and maintains provider/parent information in system of record
• Interviews parents and determines eligibility for the School Readiness and VPK programs
• Educate parents on all determination and re-determination policies and procedures
• Notifies parents of expiring and/or additional required documentation
• Accurately maintains and updates data in the Enhance Field System (EFS) on a daily basis, including CCRR
• Maintains up-to-date case file notes
• Educate parents on the types of available child care in Miami Dade County
• Educate parents on how to identify and select quality child care settings
• Interview parents using the EFS CCRR referral system to document the parent's needs to generate non-biased referrals, as available in the geographic area
• Develop and maintain a list of available community resources for family support; provide referrals to meet their needs
• Performs related duties as required

Training Requirements:

• Complete the required Florida's Office of Early Learning CCRR Specialist trainings
• Successfully complete the Level 1 and 2 Evaluations within the required timeframes
• Successfully complete the Enhances Field Systems training required for Eligibility and CCRR

Experience and Training:

• High School, CDA or AA degree
• Minimum of two years of management/administrative or customer service experience